“
I receive at least 10 emails, plus same amount of text messages that my mattress is on the way please be at home , than next day receive text 1 hour before delivery should be on the doors, that delivery is cancelled for (every day new reasons) they didn't receive my parcel or van broke down or parcel in wrong depot , and every time I had to call them to rebook my delivery , customer service every time promise me that they have my parcel with them and definitely will be delivered next day, but like I said every day new story.
”
posted 5 years ago
- Marius
“
What A bad Service From MattressOnline.
”
posted 5 years ago
- Rashid Shabbir
“
Terrible customer service, I received the mattress that is so soft you can actually feel the sprungs and they don't have a good policy to return and don't do any exchange and they can't really advise as they said on the website, I regret buying from them and don't recommend to anyone.
”
posted 5 years ago
- Ludmila
“
The courier service wouldn't pick up the phone, and hasn't responded to my emails.
”
posted 6 years ago
- JF
“
Very poor...
Customer service is very poor. If you want to replace the mattress you need to replace with your own cost. It is really very bad idea to go through online... Very bitter experience
”
posted 6 years ago
- Victim of Mattressonline.co.uk
“
Totally hard-handed customer services, not focused on customer satisfaction at all - they were quick to hide behind their T+Cs which states "If the goods have left our premises, transport charges will be incurred.
”
posted 6 years ago
- Anonymous
“
Customer service abysmal.
Delivery is £19.99 but to return a mattress unopened as the drivers couldnt get it up the stairs they charge £42!!!
Upon contact they wont answer questions and send contadicting emails.
Dont buy
”
posted 6 years ago
- Andrew
“
We were happy with the mattresses we ordered but not with delivery. We were given a day on which it would arrive, stayed home from work especially to receive the order, but no one showed up, and we had no notification that it will not be arriving on this day. Two days later our mattresses were delivered and we had to speed back home to receive them. Not happy with this service.
”
posted 7 years ago
- Ilse
“
Worst Customer Service Experience Ever.
”
posted 8 years ago
- Pip
“
AVOID THIS COMPANY
Having placed an order and heard nothing from them for a number of days, I decided to cancel. They want to charge me £21 to cancel for "credit card fees" despite not even having the mattress in stock yet! So they have taken the money for nothing and now want to charge me for the right to get it back again. Terrible service.
”
posted 8 years ago
- Patrick
