Reebok Reviews

"Purchased a pair of Astro glide GT walking shoes in Dec 23.\r\nIn less than 11 months the uppers have spilt where the toe creases when walking.\r\nContacted Reebok customer services and got a prompt reply asking me to send in pictures, I did and got a generic copy and paste email saying they wouldn't do anything as it was \"wear and tear\"\r\nThese has been used sparing, well maintened and are in excellent condition apart from this damage.\r\nProduct material is not fit for purpose and quality control tests clearly haven't been done. \r\nTotally unacceptable for a premium brand product to last less than the stuff I buy from Primark.\r\nComing here and seeing the customer satisfaction scores makes sence now.\r\nDON'T BUY expecting good quality and longevity from this brand.\r\nAVOID and buy from another company not these cowboys."

"Reebok 's inability to provide a basic level of customer service and stock management is amazing. I don't often rip into companies. But, I always wanted a pair of pumps as a kid\/teenage. Our family could never afford such an item. I noticed these on sale and with my birthday coming up, and them being from the period I would of wanted them, I thought yeah I can afford them myself, why not treat myself. A few days go by and today I get a package, a jumper which was part of the order, a little weird, but hey sometimes they send things in separated deliveries. I check my email a little later and find this;\r\n\"We have just come across an issue whereby we have completely sold out of the Shaq Attaq Shoes Black\/Bold Purple\/Collegiate G, M 11 \/ W 12.5. We are terribly sorry for the lack of communication surrounding your order and can completely understand your disappointment. It appears an issue occurred when we tried to pick and pack your order at our warehouse! Our team is currently investigating to ensure this does not occur in the future.\"\r\n\r\nAlthough, their website says they are still in stock (not with the additional discount, but in my size). Not sure how that will stop the issue happening again.\r\n\r\nVery poor effort."

"Constant issues with online 'phantom' stock. Items shown online as available are actually not available. Orders may sit unfulfilled for weeks or you will require contacting support for them to follow up on it which just results in a refund. \r\nRefunds on returns usually take ages to process as well"