SpaBreaks Reviews

“ Horrible business, they only care about their profit. I am regular at going to Spas and booked a few slots with this company. One of us couldn't attend because of illness and Rachel couldn't care less and refused to refund. Tamzin you can keep the money if you are in major need. Will never use them again. ”

“ Do not use this company, go directly to the place you want to use, we arrived at our accommodation and we wasn’t happy therefor we asked for a full refund in which the accommodation place had requested a full refund on their side, rang spa breaks they full on refused us a refund and said it’s not negotiable, the customer service is very poor to say it’s a huge company, don’t give them your money they will do anything to not give yours back, they will give you a credit note that’s only valid for 1 year and think this is acceptable. ”

“ - Technical issues - Awful partners - Antagonistic customer service - Fraudulent terms and conditions relating to refunds. ”

“ Terrible customer service. I had to beg for 10 days to receive confirmation of my booking despite their terms saying 48 hours. They’ve booked my couples experience as 2 SEPARATE TREATMENTS and TIMES. oh, and they won’t refund for their mess. AVOID ”

“ In the absence of any communication, I had to approach my bank directly for a refund, only hearing from Spa Breaks after the refund had been processed. ”

“ SpaBreaks have been extremely unhelpful in understanding the issues and I have only received a 50% refund, with their customer experience liaison no longer responding to any messages. ”

“ Terrible customer service refused refund Definitely a company to avoid ”

“ They sent times which were unsuitable I called Bannatynes and asked to change the times for the facial and massage and was told that someone from the spa team would ring me but no one called me and couldn’t offer me anything to suit our diary i got in touch with spa breaks but was told straight away that they would not refund me. ”

“ WORST customer service, on the website it stated that the spa was inclusive of a therapist for the hammam but at the time of booking the hotel the spa was booked at contacted me to confirm it is self use. The website states the opposite to what the actual spa offers and no refund was given for the miscommunication, rather the customer service added it after my complaint and made out as if i misread the email and the website said self use the whole time?? Luckily my email conformation was proof that this was never stated at my time of booking and i was able to raise a dispute with my bank to get my money back as the customer service is extremely unhelpful and RUDE and the spas are not what you think you are actually booking!!! SAVE your money from these scammers and book elsewhere!!! ”

“ ” Not only this, the manager did not care at all and just told me that she would give me a refund instead of apologising and matching what was provided on the website and taken out of my bank account. ”