Thomascook have a Customer Happiness Grade of F. Customers are unhappy with their customer service.
“
Exceptionally poor customer service once a complaint is made, takes up to an hour on the phone to get through, it took two months to get an email response and three months later I am still waiting for the promised refund. Certainly won't book a holiday with them again in a hurry.
”
- Mr Richard Fear
“
It's difficult to find words to describe how bad customer service is.
”
- Victoria