Thomascook Reviews

2.3 Rating 3 Reviews
F
Happiness Grade

Thomascook have a Customer Happiness Grade of F. Customers are unhappy with their customer service.

25.00%
Industry Average
Exceptionally poor customer service once a complaint is made, takes up to an hour on the phone to get through, it took two months to get an email response and three months later I am still waiting for the promised refund. Certainly won't book a holiday with them again in a hurry.
- Mr Richard Fear
It's difficult to find words to describe how bad customer service is.
- Victoria