Ultimateoutdoors Reviews

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"I ordered a Saris bike rack from Ultimate Outdoors but they sent me a fridge. Understand these things happen but the customer service I received was not acceptable and it seemed to me like this is a common occurrence for the company. When i contacted them about their mistake they told me they can't send me out the correct item I ordered and I will need to return the fridge at my local Evri store and go through a refund process. Reading the other reviews here it seems like this will be at my cost as well."

"I ordered a Saris bike rack from Ultimate Outdoors but they sent me a fridge. Understand these things happen but the customer service I received was not acceptable and it seemed to me like this is a common occurrence for the company. When i contacted them about their mistake they told me they can't send me out the correct item I ordered and I will need to return the fridge at my local Evri store and go through a refund process. Reading the other reviews here it seems like this will be at my cost as well."

"Bought a carpet for a tent and was sent a childs slide along bike instead (so likely some poor disappointed child out there, still waiting for their bike!). Arranged with them to collect it and deliver the item I actually paid for. Later informed that they are not going to collect, I have to print out a label and post the item back, recorded delivery of course, in order to get a refund, and the item I originally bought is now out of stock. Got the usual 'we are very sorry' email, but they are not. They put all the aggravation on me for THEIR error in order to get my money back. Companies are judged on your experience when interacting with them, and the real test is how they treat you after they have your money, and they are correcting a mistake they have made. If there was a zero score I would give it."

"Bought a carpet for a tent and was sent a childs slide along bike instead (so likely some poor disappointed child out there, still waiting for their bike!). Arranged with them to collect it and deliver the item I actually paid for. Later informed that they are not going to collect, I have to print out a label and post the item back, recorded delivery of course, in order to get a refund, and the item I originally bought is now out of stock. Got the usual 'we are very sorry' email, but they are not. They put all the aggravation on me for THEIR error in order to get my money back. Companies are judged on your experience when interacting with them, and the real test is how they treat you after they have your money, and they are correcting a mistake they have made. If there was a zero score I would give it."