“I have ordered twice from them, the spectrum gear I got was all great and backed by blood tests showing products worked. On my second order I tried magnus and it’s trash, had bloods done and I have lower than normal test because this gear is way underdosed or has no test at all in it. The shipping was great, and everything was easy, but I’m taking my business elsewhere as I doubt they will rectify the issue I had.”
Dear Kyle,
We apologize for the inconvenience you've experienced. Complaints about the quality of our products are very rare, and we always strive to find a solution that leaves you, our valued customer, satisfied. We have offered you a replacement with your preferred brand, and you should be receiving it shortly. It's possible that there was a manufacturing defect, which is an extremely rare occurrence.
Given that you have been a returning customer and are aware of our commitment to resolving any issues, we kindly request that you consider revising your feedback.
Best regards,
Administration
“Déçu car j'ai du payer des frais de douanes en extra.
Déçu car après 3 semaines d'utilisation, aucun effet constaté.
Pas de perte de poids, pas perte de taille.”
Thank you for your review!
We apologize for the inconvenience you experienced regarding the extra customs fees and the lack of noticeable effects after using the product for three weeks. Our customer support team will reach out to you shortly to gather more information and assist in resolving the issue. We appreciate your feedback and look forward to addressing your concerns to ensure your satisfaction.
Thank you for bringing this to our attention.
Dear Simran,
We are sorry for the inconvenience you have been through
The situation is that the US Postal Service had lost you shipment and it does not depend on us
Even more of that - we have reshipped your items for free, that is not even a part of our reshipment policy, as we did everything the best way on our side
So you have received your order, and I guess that with any other company, you wouldn't receive anything
Also, it is not the fist time you order with us and you know that we always deliver. Regarding this situation - wasn't our fault that the postal service had lost the shipment and we took this on us, reshipped everything to you without any additional payment.
Giving us a negative review is unfair in this situation. As we did more than we promised to do. Also, the rest 2 of your orders shipped without any issues, the problem happened with only one. We ask you to revise your opinion regarding our company.
Best regards,
Administration
