airbnb.com Reviews

Name: airbnb.com
Rating: 3.26

3.3 Rating 43 Reviews

56 %

of reviewers recommend airbnb.com

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3.3

Based on 43 reviews

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airbnb.com 1 star review on 8th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HAS ANYONE SUED AIRBNB VIA THE UK SMALL CLAIMS COURT. Please let me know if you have and are willing to share. The measure of a good business is not how they react when things go well but how they respond when things go wrong. On that basis Airbnb are simply appalling. Brief details - booked for Porto in September. 30 or so minutes late arriving to meet host who had left a vm saying he would not be back for 3 1/2 hours to let us in, was now 6.30 pm at night. He refused to speak to by phone so we contacted Support. They promised a full refund so we could find somewhere else more welcoming to stay. Since being back in the UK they have refused to honour the agreement, refused to engage with my complaint, claimed it was a misunderstanding (that has cost me £650), refused to provide contact details for their CEO/MD in the UK etc. If they don't like what you are saying they simply refuse to respond and close the complaint down unanswered. To cap it all I then got wished a 'Happy Thanksgiving' by a Support agent who supposedly was based in the UK, as am I. When it works well it's fine but as so many other reviews show the risks if your booking does not go to plan are too high to make using this Company viable. When they were booking £25 a night spare rooms maybe so but they are now effectively a accommodation booking agent. Never again Airbnb.”

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Posted 6 years ago

“Dishonest company with its lack of transparency hidden fees!”

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Posted 6 years ago

“Terrible customer service will never use again.Place not clean when we arrived. Sent messages by email by phone took nearly two weeks to get to speak to agent to step in and remove malicious untrue feedback and refund fee”

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Posted 7 years ago

“I use them from time to time but find their fees too high”

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Posted 7 years ago

“looked on the website for the area we wanted to stay made one phone call and booked,”

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Posted 7 years ago

“Avoid if you could , I had very bad experience , booked a room through Airbnb , owner of room totally lied on phone after a long journey when reached to room , area looked very unsafe, place it self was mess and disgusting . It was mentioned in room there will be two beds , however on reaching found one bed with one dirty blanket , cupboard full of disgusting clothes and same was case with toilet. Straightway told to owner that I am not living here and he said to me he will refund my money I have proof in shape of text message. I cancelled the room wasted time and found another property with my guest and moved their. As I was new user Airbnb did not help and said why I did not do this or that even favoured room owner and I was not given back any money. https://www.airbnb.co.uk/users/show/141924492?user_flag_page=introduction Also see the review of Thomas in August but I did not get any money back people / properties like that should be banned So please avoid”

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Posted 7 years ago

“Great options, great hosts and rating systems”

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Posted 8 years ago

“Airbnb offers many optional homestay ,and i can choose the one i want by filtering conditions.”

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Posted 8 years ago

“My first experience of Airbnb has opened up a whole new world of travelling/holidays to me.”

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Posted 8 years ago

“Great customer services”

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Posted 8 years ago

“Amazing found an amazing place to stay in the heart of the new forest with a group of friends reasonably priced beautiful area, to top it off owners was genuinely friendly helpful people,”

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Posted 8 years ago

“Airbnb offer an easy way to compare all of the best places to stay for great value.”

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Posted 8 years ago

“Great options”

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Posted 8 years ago

“I booked a beautiful chalet on stilts on a carp pond in Thailand last month for £30 per night. It was beautiful and the hosts could not have been more helpful. The nicest place I have ever stayed.”

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Posted 8 years ago

“Good communication, good customer service, easy to use as first time user”

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Posted 8 years ago

“I've used this service multiple times and the selection of hosts is brilliant. Much nicer and cheaper than staying at hotels.”

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Posted 8 years ago

“Very good value”

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Posted 8 years ago

“Airbnb is a brilliant website! Quick and easy to find great accomodation. Booking process is easy as is communication from hosts. Simple to arrange a visit to meet the newest addition to our family on the other side of the country. Will always look here first before booking an expensive hotel!”

Helpful Report

Posted 8 years ago

“I love this form of booking apartments. It's so easy to use and I prefer this as the rooms/apartments are more homely. Make sure that you check reviews of places before booking as it'll save disappointment but on the whole it's a cheaper alternative to expensive hotel rooms.”

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Posted 9 years ago

“Great facility for finding affordable accommodation”

Helpful Report

Posted 9 years ago

airbnb.com is rated 3.3 based on 43 reviews