Anglia Tool Centre Reviews

“ Lets not forget THEY made the error in the first place!! Days later the delivery still hasnt been rectified so I called AGAIN and cancelled the item requesting a refund and suprise suprise this was refused until they get the item back to their depo. ”

“ Ordered a Dewalt 18v recip saw etc. and received .................................... Wait for it .......................... A ZANUSSI ELECTRIC HOB and sadly the wife signed for it, As far as they are concerned I received and signed for an item and they don't care if it was correct and didn't even want pictures with the wrong consignment number sticker etc. When I did eventually get a call back after 2 emails and calling twice (obviously the promise if a morning call back was missed by Ester) stating it was urgent "If we resent or refunded everybody who called with a problem we would be out of business" were the exact words used Judging from other reviews I can see why this would be the case I apparently now have to wait for the DPD investigation when I needed the tools for work and the earliest that will be complete is when I am holiday so I will be unable to deal with it Disputed with credit card despite Dan's protestations that it wont make any difference as he will tell them he has a signed delivery note and he didn't want an argument as we were on the same side (Huge roll eyes as it isn't his money and time being thrown away) It is a shame for them as I was looking for a good supplier to replace a local company that has shut as my company has a reasonably large tool expenditure per year ”

“ What a shambles,I order a product to be delivered next day and paid for express delivery. ”

“ Tried ordering a Milwaukee Impact driver evening of the 11/04/16 was offered next day delivery or pick up at local store ( 8 miles away) I chose pick up as I could pop in the morning and then crack on with the jobs I needed the driver for. ”

“ ordered a belt sander on line it said was in stock for next day delivery get phone call next day saying it is out of stock .cancelled order still waiting for refund . very poor online and phone service ”

“ Prompt delivery of package. Unfortunately one item missing. Package intact. Phoned company - no response - so left message on answer phone. Sent two emails...no response. The test of a company, in my opinion, is how it responds to a customer's complaint - when things go wrong. I'm still awaiting a response Anglia...three days after my initial call! ”

“ Ordered online on 2/2/2015. Website says next day delivery for £1.95. After order is taken it provides an extensive list of postcodes where the delivery is 2-5 days. Emailed them 4 times today (6/2/2015) and still await a reply. Have now cancelled the order (£440) and reported to my credit card provider. Shocking customer service. ”

“ Next day delivery !! What a laugh. Order did not arrive on due date : This left me in a situation with a client having to explain that I could not carry out a service for them as the kit needed to do this failed to turn up on time. ”