“Order placed, did not say out of stock until I had ordered/paid.
Delivery was approximately was one month.
Notified of delivery day before, telephoned to try and track order because I had a business appointment, unable to track or contact transport contractors.
Amazed that an on-line supplier of art (goods that cannot be left outside) do not operate a better transport system.
Would have purchased similar art work in the future but because of my poor experience now will not.”
“delay in supplying carpet, due to manufacturer delivery problems...however kept updated fully, with the end result in receiving a higher spec product as compensation. Good service”
“Beautiful rug - colours are just as they appear on the website, and it looks very good quality. May order a matching circular rug - still thinking about it!”
“The prints which arrived were the ones ordered and the packaging was excellent.My only reason for not giving a very good score was that I was told they would arrive in 3-4 weeks but it took nearly 5 weeks.I would have helped to have received an email just to let me know of the slight delay rather than me as the customer having to send an email to ask where they were.I would however use your company again.”
“Online purchase, but with personal service. Helpful on the telephone during pre-order discussion. The ordered picture was well packaged and so arrived undamaged and within a few days. Would use again. GW, West Sussex”
“Experienced some delay getting the print ordered but Paul kept me updated promptly and ensured that it was couriered for rapid delivery once they received it in stock. Overall a good service.”
“Still waiting for the rug to arrive, nobody answers the phone, I've been waiting a week and a half, don't wast your time go somewhere else, I'm going to the shop tonight”
Our apologies. We are a website and a store and at times are very busy. Emailing is another point of contact for us. We quote 10 - 14 working days for delivery and your item was dispatched six days after ordering.
“We have found the painting to be even better than on the website. The quality is superb.
Our complaint however is that you took the £1OO.OO out of our bank account immediately, even though you informed us that delivery would be approximately four weeks. We did consider this a bit much as you could have taken the money nearer to the delivery date. Our view is that the money would have been better in our account than in yours.”
“Overall I was very happy and would use you again. The picture was very securely packed. The only negative is that the courier for my item couldn't specify a time or time slot. Had w
e not had a secure porch, I would have had to cancel the item
.”
“Overall a hassle free purchase. I was kept up to date via email as order was processed. Rug delivered quickly as promised and is a lovely addition to my living room. I would definitely order from this company again.”
