“very disappinted my red rug had lots of purple in it which didn't show on the picture and I had to pay for the return - over £12. For that reason I will not be using you again.”
“Very sound process - web site easy to navigate, purchase process simple and straightforward and order fulfillment timely - not overnight (wasn't a requirement for me) but I had the goods within a couple of days or so. Would be very happy to use again.”
“Very sound process - web site easy to navigate, purchase process simple and straightforward and order fulfillment timely - not overnight (wasn't a requirement for me) but I had the goods within a couple of days or so. Would be very happy to use again.”
“The chemicals used to wash the wool have not been rinsed out enough. Consequently the rug gives off a strong odour similar to feline urine. Not pleasant.”
“Very pleased with our purchase. We were informed of the delivery date very promptly and it was delivered - very well wrapped up - when due. Excellent service, Many thanks.”
“love the cushions and may buy 2 more from you if my daughter wants more. delivery time was excellent and when you said, so excellent again. the only thing I would say was your original email confirming my order which you said was generic as talked of my ordering a rug and not the cushions which made me doubt your company and if my order would be correct. You sent an email in reply to mine but it would be great service if the email had been correct in the first place. Hope you will find my comments helpful.”
“Had to wait a while for the product but I knew at the time of ordering that would be the case. I phoned up to find out when to expect my order, was given an opproximate date and it arrived as advised.”
“Most impertantly the quality of the rugs we bought is first class . Almost as importantly the service we received by telephone was pleasant and informative , and by EMail , fast and accurate..
sincerely ,
J. Docherty.”
“Products were well-packaged and the finish of the items was excellent. The only criticism would be that the option of non-reflective glass was not given”
