Avro Energy Reviews

“ I will be complaining to the energy ombudsman As all the others - shocking customer service - 3 months to get overpayment back Account now closed and waiting for refund of credit on account Got through on the phone pretending I am a new customer only for the phone to be cut off! ”

“ AVRO IS A SCAM COMPANY - BEWARE. Closed the account in May 2021 with a credit balance of £92.68. Several e-mails sent to get the balance repaid. Fobbed off with generic replies saying it will be repaid in 10 working days. Nearly 4 month's later and refund still not received. Now given them final notice before referring to OFGEM or proceedings in the County court. ”

“ They acknowledged their error (after waiting 2 weeks for an email reply) and advised they will issue a refund BUT this takes a further 10 working days. ”

“ Update to my earlier review. At last Avro have reimbursed my £44.80 credit. This money was due to me on 19th May when I left Avro, so it's taken some 15 weeks. I had to threaten them with the Ombudsman, Ofgem and the Small Claims Court. Their policy is never to refund credit unless really pressed. They should be put out of business. ”

“ Promised me a refund of £600 two weeks ago but nothing has appeared in my account. Now no reply to emails. I've cancelled my direct debit and will run it down to nothing before switching. Beware, they are obviously going or gone, broke. ”

“ I have not had the refund which is now three weeks overdue. ”

“ Terrible have been waiting since June for a refund after transferring to another supplier . Have written numerous emails , even one to the MD . Where is Ofgem in all of this . ”

“ No idea when, if ever, they are going to pay me, although they now say that my refund is 'in progress'. ”

“ It it was possible to give a minus I would. Same trouble as all the other comments. Only way to get a response was to cancel direct debit, then they called within 24 hours to threaten me with all sorts of charges. And they owe me over £400! which they have refused to refund due to breach of T&Cs. Don't let anyone you know use this company. ”

“ Have been waiting for 2months for a refund of 335pounds wouldn't trust them at all . Hard work to contact them and snotty attitude from staff don't sign up with these cowboys. ”