“Poor delivery times and non-existent customer service. Don't trust the delivery times they quote to you. I was told to expect delivery within 8 business days. The product arrived in 21 business days. During that time, I was incorrectly told the product shipped, only for this to be delayed too. I was then offered a paltry discount on future purchases (why would I buy from them again) and radio silence on a customer service ticket. They say they aim to respond to tickets in 72 hours; it's been 2 weeks without a response. My merch didn't arrive in time for the concert due to their inaccurate delivery times, and they offered zero explanation why.”
“We pre-ordered merch for a concert tomorrow (miku expo), they said ther were going to ship 4 weeks before the show. Risky, but they have one-and-a-half months to prepare, what could go wrong. Well, the shipping date came and went. We got a nothing saying social media message saying something among the lines of "We can't ship, we can't tell you when we will ship" It then took about 2 more weeks before parts of the merch were shipping out.
We paid extra for customs, their website specifically said: "Total includes duties and taxes. No extra charges on delivery." However once it arrived in my country I got a message telling me to pay duties. So they not only don't deliver, they also scam you.
Thanks to the duties paying delay (which I paid on the same day it arrived) it will not arrive on time. And I'm not alone, it seem the majority of people who pre-ordered both had to pay extra in duties and did not receive their merch on time.
Never work with this company, never buy from this company. You have a better shot at getting your merch if you stand in line at the concert. It will be less annoying too, even if you have to spend 3 hours in line.”
“I placed an order on Ghosts merch store over a week ago and have only received an order confirmation and a charge on my card. I have sent them an email regarding my order status and am yet to hear anything. I recommend buying merch else where since you probably won’t receive your merch from backstreet and if you do it’ll probably arrive months later”
“Ordered over 2 weeks ago n still haven’t received any update. Sent loads of emails and now I’m being ignored. My order came to £193 so I think I have reason to worry”
“Paid for a hoodie still waiting a month later 😣 just cancelled and asked for a refund as they just informed me it hasn't even left the warehouse yet !!”
“Truly the worst customer service I have ever received. I ordered a Ramones hat for my dad for Christmas on the 3rd of December, starting to panic that I had still not received my item on the 20th of December I called the customer service number on website and left numerous messages and sent many emails. I received 1 email back to say parcel has not gone through customs I replied asking when I am likely to receive parcel. no response. called 29/12/16 to be advised still through customs, cant track, no idea when I will receive it. I will never order of this site again and I am currently awaiting a refund.”
“I ordered a sepultura t shirt two weeks ago and after reading online reviews I got worried but the customer service was excellent and I received it this morning”
