“paid extra for express 2 day delivery. 3 weeks later after several attemps to contact and enquire and then cancel (had to buy elsewhere) delivered with no comment/explanation or apology. No return via courrier (who were asked not to deliver). Will never use this company again.”
Thank you for taking the time to leave a review,
We have looked at this order and it does seem the delivery process took much longer than it should of as it seems to have got held up in the courier's network, our sincere apologies for this delay.
Regarding contacting us, however, we have checked against the name and email address on the order and cannot find any correspondence from you raising an issue.
We have emailed you today on the email address on the order in relation to this being returned for a refund if not required.
Our apologies for the experience you have had with this purchase.
Kinds regards
Bike Parts
“I made an enquiry first, regarding obtaining a larger capacity battery for my ebike. The answers were replied to quickly.
Upon ordering the battery, communication was good and the battery arrived very quickly. The cost was also the best I found online for genuine parts.
Battery arrived. Superbly packaged. Charged it ip and its perfect! Well done 'bikeparts.co.uk' !!”
“Bought 4 tyres for my mountain bike. The service was quick,accurate and free postage was tracked and on time . What more can you ask? 5 star service. I will be using them again. Forgot to say what a good price also.”
“I’m very disappointed that the helmet was not packaged accordingly. I appreciate that the delivery company were probably responsible for the damage but it should come protected. I have no idea if the strength of the helmet has been compromised. This is not acceptable for a piece of safety equipment!”
Hi Ian,
Thank you for taking the time to leave this review,
We are sorry to hear your item was damaged in transit, if this should happen with would advise you to contact us as soon as you receive the item to let us know so we can arrange a replacement.
If these contents have been damaged please contact us at sales@bikeparts.co.uk
We will feed this back to the packing team to see if extra packaging can be added to protect this item in transit further.
Kind regards
Bike Parts
Thank you for your review,
We do send hundreds of packages with Evri on a daily basis and unfortunately, on the odd occasion these can get held up in the system, you have contacted us today in relation to this and we are currently investigating this with Evri and we will be contacting you with a resolution shortly.
Our apologies for the delay this has caused.
