“I was ordering online and messed the order up. Mark, who was on your chat service, was very helpful and I was able to cancel the order. Very good customer service.”
“Very friendly and helpful. A bit of a temporary glitch with their ordering software (I opted to collect). Could do with slightly more idiot proof directions to their warehouse. I'll definitely buy from them again.”
“Good customer service. I recently ordered a bike rear hub component from bikeparts. I ended up being sent the wrong one. It turned out not to have been their fault at all but rather that of the main distributor, who had incorrectly labelled the part at source. I was able to show Bikeparts the correct picture of the part and they immediately set to rectify the anomaly with their distributor. Not only did they get me the correct part but they also gave me a discount for my troubles! I will be using them again.”
“I ordered a new rear derailleur, at a very competitive price, and it was delivered promptly and works perfectly...after I got an expert to fine tune it!”
