“Sadly my delivery was delayed by the courier, but bike-parts stepped up, communicated well and got a replacement to me, great customer service, thank you!”
Hi Lars,
Thank you for your review,
We are sorry you were not happy with your experience,
Unfortunately, as we have already advised and as per our terms and conditions, we can only accept a return if it is returned in the condition received, this cannot be returned once you have attempted to fit the item, if you had contacted us to check the compatibility of the item before the purchase rather than after you had purchased/ received and attempted to fit the item, there would have been no issue.
Kind regards
Bike Parts
“My son asked for a specific back wheel for his bike for Christmas. I had been let down by another supplier with only days to go before the big day. I'm so pleased I found Bikeparts. They had the same part in stock for cheaper and delivered within a couple of days. I was kept updated with tracking information throughout. Great service, and a very happy Son on Christmas day. Thank you.”
“I ordered two seperate parts, one or my seat post and one of protection - both parts arrived quickly and were exactly what I needed - Will definately use this service again”
