Bon Accord Life Reviews

Name: Bon Accord Life
Rating: 4.69

4.7 Rating 451 Reviews

93 %

of reviewers recommend Bon Accord Life

Company Reviews

Questions

Metrics

4.7

Based on 451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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01786477800

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Bon Accord Life 5 star review on 20th January 2020

Lynda Styan

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to bon accord for life insurance. Sold life insurance for £33 a month with legal and general. Was in this policy for 2 years. Decided to do a bit of research and exactly same policy with legal and general (directly) was just under £7 monthly. Feeling like I've been taken advantage of.”

Helpful Report

Posted 7 years ago

Dear Mr Bilsland Thank you for your review and we are sorry to hear you feel dis-satisfied. Please be aware we do not set prices for insurance and under no circumstances would we ever charge more than what you can get from going direct to the provider. If anything we would be more likely to be able to source a lower premium than a direct quote. Looking at the cover we sourced for you in 2015 it includes Critical Illness cover for you and any dependent children. It is likely that the cheaper quote you have does not include Critical Illness cover and therefore is much cheaper as only pays out on death, rather than on diagnosis of a Critical Illness. We will try to contact you by telephone so that we can discuss the differences in your policy and re-consider your current needs. If you no longer require Critical Illness cover and just want Life Insurance then we can look at this option for you and can assure you the price will be the same or less than your direct quote.

Posted 7 years ago

“Ryan Templeton was excellent, he made the process very easy. He was very helpful and answered all my questions.”

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Posted 7 years ago

“I recently bought a MetLife policy from Rachel Paterson and am very satisfied with the level of cover until the time comes for me to buy life insurance. Rachel explained everything clearly and with complete professionalism - fantastic customer service and I will certainly be back to purchase life insurance from her.”

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Posted 7 years ago

“Very pleasant lady and helpful. Explained everything well”

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Posted 7 years ago

“Excellent customer service from carolyn spark very professional in her approach and made the whole process easy to understand a credit to your company will have no problem recommending to other people”

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Posted 7 years ago

“I’m so happy with the service provided by Melissa today. I never thought I would get cover and she exceeded my expectations. In fact she made my day.”

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Posted 7 years ago

“Very good Service”

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Posted 7 years ago

“I feel very happy with my decision to join MetLife. Firstly it was affordable and all my question or concerns were explained very well.”

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Posted 7 years ago

“Spoken to Liam today who helped me out a lot. Got me much better cover and made me smile along the way. A brilliant asset to the company.”

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Posted 7 years ago

“I spoke to a gentleman called Liam. Knew his job very well. I've found sometime in life when talking to companies that some people are what I call "rubber stamp- next one please". Liam was completely the opposite. A very nice man who went through the details of some policies in a very competent way, answering any questions I had in a very professional but at the same time, very friendly way. A credit to the company.”

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Posted 7 years ago

“By making the effort to phone me back.”

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Posted 7 years ago

“Spoke to a lovely gent called Liam, he explained everything clearly and was very happy and friendly. A clear asset to the company. Thank you for your assistance.”

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Posted 7 years ago

“The information provided was clear”

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Posted 7 years ago

“the adviser was excellent,helping me through the what was on offer for me.i signed up as soon as i could”

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Posted 7 years ago

“Good service and competitive price for what I wanted”

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Posted 7 years ago

“just had a whole of life insurance policy,very professional consultant Peter Eakin. would have no hesitation in recommending them to anyone 5*****”

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Posted 7 years ago

“Very satisfied with both customer service and information provided.”

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Posted 7 years ago

“Cameron explained everything to me and was very patient and it was a pleasure to speak him”

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Posted 7 years ago

“Recently advisor from this company contacted me regarding life insurance and I found them providing sub standard advised and lack of product knowledge.”

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Posted 7 years ago

Dear Sir Firstly sorry for your bad experience of our company. I have observed the call and your consultant Scott was giving information into non medically assessed life cover which unfortunately we do not provide to people under 50 which explains the knowledge gap. I am sorry to hear that you feel the policy that Scott offered to you was not appropriate and I will be sure to provide feedback to the team to ensure we are more aware of the product you have now taken through a different company.

Posted 7 years ago

“Very helpful on choosing the wright policy for me .”

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Posted 8 years ago

Bon Accord Life is rated 4.7 based on 451 reviews