BritishBins Ltd Reviews

Name: BritishBins Ltd
Address: 4 Sydenham Avenue, LONDON
Rating: 4.72

4.7 Rating 863 Reviews

93 %

of reviewers recommend BritishBins Ltd

Company Reviews

Questions

Metrics

4.7

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0208 776 8957

Email:

anju.rao@britishbins.co.uk

Location:

4 Sydenham Avenue
LONDON
SE26 6UH

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BritishBins Ltd 5 star review on 1st March 2022

Jennifer Lyn Gostridge 7582

BritishBins Ltd 5 star review on 4th July 2018

David Ellis 3364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left the bins we ordered, half a mile away from our house, blocking driveways, totally unacceptable, when we phoned to inform British Bins they were not interested. Will not be ordering again !”

Helpful Report

Posted 8 years ago

Hi Donna, You have our apologies that your bins were left in the wrong place, we have looked into this for you and would like to offer the following explanation. We have no log of a call into our office regarding this order. We always try to deal with any issues our customers have with genuine care and I assure you had you spoken to one of our team here in the office we would have certainly tried to assist you. Is it possible that you spoke with the local depot who delivered these bins instead? It appears that you placed this order online, and having looked into the delivery location we see it is a rather rural area, we can see how a driver in a large vehicle may be slightly confused. Sadly as there were no additional instructions for the driver against this order, only the name of the house, it would seem the driver left them in what they believed to be the best place - you have our apologies if their judgement was bad. We accept that a driver should have called once they were near though in future we would always advise speaking with us or leaving further delivery instructions as we will be able to ensure this happens for you. Apologies for any inconvenience this has caused Donna. The team at BritishBins.

Posted 8 years ago

“On the telephone they answered my query with genuine interest. Fantastic service.”

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Posted 8 years ago

“Good quality & value grit bin, delivered on time.”

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Posted 8 years ago

“The support, product and cost were all excellent. Delivery was as promised and we are extremely pleased with our purchase, thank you.”

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Posted 8 years ago

“Very happy with bin store. Better quality than the one it replaced. Delivery excellent.”

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Posted 8 years ago

“It’s made my life much easier as I don’t have to pick up the rubbish from the back garden after the foxes have been”

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Posted 8 years ago

“Couldn't find a bin with a decently fitting lid or locks anywhere. Nothing on the high street or in garden centres. The bins perfect, great quality. Delivery was quick and easy.”

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Posted 8 years ago

“Extremely efficient web site and delivery service. The outdoor waste bin I ordered is robust and stylish. It functions extremely well, with a good locking system when you close it, but it does need to be positioned near a wall or fence, because if you open it and allow the lid to fall to the back of the bin the 'hinge' becomes disconnected and the lid falls off - theat is, assuming my bin doesn't have a securing part missing.”

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Posted 8 years ago

“They are efficient, quick to put things right (an error outside their control) and their products seem pretty robust. We have been using them for about six years.”

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Posted 8 years ago

“Excellent service and bins delivered very quickly to agreed address in perfect condition. I’ll be glad to use your firm again. Thanks”

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Posted 8 years ago

“I have ordered bins from this company on several occasions using their online system and everything has been perfect. Good quality product which is delivered quickly. Who could ask for more!”

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Posted 8 years ago

“The bin was delivered quickly and efficiently. Unfortunately one of the plastic lugs that the lid attaches to broke off after a couple of weeks”

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Posted 8 years ago

“I like dealing with British Bins the people are so helpful & friendly and the drivers are so helpful I will always deal with them and would recommend them”

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Posted 8 years ago

“Repeat business due to the extra Harvey duty bin body at an affordable price, new bin as down-sizing our waste collection needs”

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Posted 8 years ago

“orders always fulfilled, delivered when they say, good on price”

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Posted 8 years ago

“Excellent quality”

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Posted 8 years ago

“Let’s pictures talk ... After 8 months bin lids is broken They won’t replaced”

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Posted 8 years ago

Hi Rami, Thank you for your feedback. If we were able to verify that the enclosure lid was indeed broken through no fault of your own we would have been able to replace free of charge as part of your warranty. As you are well aware through speaking to the team however, the images you sent did actually suggest that the enclosure was damaged through poor use as opposed to a manufacturing quality, and it is for this reason that we refused to send the replacements you requested. Thank you, BritishBins.

Posted 8 years ago

“Brilliant service, lovely and very helpful people.”

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Posted 8 years ago

“Ordered a bin from their website & it arrived when they said it would, all as described.”

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Posted 8 years ago

“They were brilliant. Ouldnot find the address on a new estate and did their utmost to make sure it was delivered”

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Posted 8 years ago

BritishBins Ltd is rated 4.7 based on 863 reviews