Name: British Heart Foundation
Address: Greater London House, 4th Floor, 180 Hampstead Road, London, London
Rating: 1.39

“I want to dominate some furniture very good condition. They come and dont take it, because to they find couple scratches! Of course! It used furniture! They want only new furniture! Never more I dominate to this company, better put add to my location group and give for free people.”

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Posted 2 years ago

“Booked a collection, received a reminder the day before collection date, waited in all day no collection, no telephone call to say they were not coming.Same as most people leaving reviews, won't ever donate or shop at BHF again.Shocked at photos posted by others on here showing such lovely furniture being turned down for collection also”

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Posted 2 years ago

“Dont deal with these guys - certainly not the Biker store . I thought I was doing the right thing donating three leather sofas (rather than dumping them) because they were in good condition (had been lightly used in a high end holiday let) . My replacements were delivered on the Thursday and I had BHF booked to collect the old ones on Friday morning. At no point had BHF suggested there were any conditions other than the sofas had to have fire safety labels (which they had). On arrival the men point out a few minor scuffs and a bit of fading and said they didn't want them !!!! I am extremely frustrated at this as I could have had them taken away when my new ones arrived. I won't be going to the effort again to donate to BHF”

British Heart Foundation 1 star review on 24th November 2023

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Posted 2 years ago

“Went to Hemel Hempstead store to look for a fridge.One staff told me that there is a fridge upstairs.I went upstairs to look for it.A lady came and asked me to leave in a very rude way as upstairs is only for staff.No sign boards at bottom of stairs stating this.I went downstairs and lady was saying to another staff -" i asked him to get the hell out of my shop".I left the store without saying anything. Very good way of dealing with a customer.Apparently she is the manager as I understand. The fridge is second hand priced £220.I will buy new fridge maybe for £30 more.All in the name of charity and extreme bad behavior. However the other male staff was very polite and helpful.”

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Posted 2 years ago

“Bought an white speckled sofa from my local BHF and arranged delivery for today. Rude driver called to demand" where's the car park and as I told him how to access our parking, he hung up and neither called back no answered my three further calls. I had to go down to see where they were. They hadn't arrived, but did within five minutes only to park on the main road and drop the unwrapped white sofa in rain water and mud on the road. Not realising I was watching, they flung the dirty cushions in the back of the van and lifted the upside-down sofa, stain and all and made for my door. I pointed out that they'd not wrapped the sofa despite the rain and just picked it up with the stain to deliver. Their joint response: "you want it or not, or we take it back?" When I asked if that was their attitude to customers, one of them lifted his sweatshirt hood nd screamed "don't shout me" at me then proceeded to converse loudly and aggressively with his colleague in Polish. They then aggressively demanded, "you want this sofa or not?" to which I replied, you don't speak to customers like that after damaging what they paid for. The seeming leader then screamed " we take it back! " and I said go ahead. BUT needs to train their staff properly and put in place reasonable policies like respect for items people buy. You don't go to deliver any furniture at all bare as you're likely to scrape and bang it along the way, never mind white or other light coloured fabric furniture, bare in the rain and then drop it on the ground outside and think that's okay. The rudeness alone is extremely annoying, but coupled with the senseless action of delivering fabric items uncovered in the rain, it's absolutely bonkers. My family both donate and buy from BHF because my son has, and my late dad had a heart condition, but this second bad experience is making me rethink my support for them.”

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Posted 2 years ago

“I followed all written procedures and protocol for readiness for furniture collection. I scheduled for collection the day before I was to leave the country. They collected all the items except the bed as it had some yellow stains, I did not read that on the website as a no go. I was left at the last minute to dispose of a bed. Plus one of the movers was extremely rude and abrupt. Avoid if you can. I will.”

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Posted 2 years ago

“I offered some very good furniture to BHF; better, in fact, than some of that in my own residence some 140 miles away (the disposal was from another small property which I was now selling; I would have taken the furniture for my own use but the costs of transport made this uneconomic). BHF said they couldn't sell a couple of items; basically a double mattress and an armchair. Fair enough, BUT -for disposing of these nonsaleable items they quoted me - wait for it! - £550 plus VAT. I honestly thought at first that this was a (very bad) joke. An unshamedly commercial firm - Junkmaster, located in Falkirk, Central Scotland and whom I recommend highly - eventually disoposed of these items for £120; about 20% of the BHF quote. I would never donate to BHF again; I would choose some other charity instead. It seems to me that they are operating an exploitative and rapacious commercial practice in charitable guise.”

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Posted 2 years ago

“Had a house clearance last year after my dad passed away BHF person came looked around said would give me quote…as some things would have to be disposed of also ..£560 plus vat to clear hose & can l box everything..one van came am for disposal items 2nd van pm …after all that …then sold stuff on eBay BHF site …so win win …it’s a business far to fussy now ..in resale far to expensive. Sadly that has finished it for me”

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Posted 2 years ago

“I had 3 items of Laura Ashley Clifton range bedroom furnitue. 2 sets of drawers and double wardrobe. All as new. They said they couldnt get wardrobe down the stairs so we said we had partly dismantled it and could they help with the rest to leave 3 sections to remove. (we are elderly) they refused and said we would have to dismantle and take downstairs and reassemble it and then book another collection! They said they hadnt time and if it was in 3 pieces it would be classed as flat pack and wouldnt be accepted anyway cos they couldnt reassemble it. Laura Ashley is not flat pack! Refusing such an expensive donation is disgusting. They took the chest of drawers though! I have donated so much over the years as my dad and husband had heart disease. Never again !”

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Posted 2 years ago

“Had a collection arranged for white goods and boxes. Driver turned up, said they wouldn’t take boxes as agreed and left without taking the white goods either. Rude, unhelpful- extremely stressful on day before a house move. Had previously had good - if very expensive- experience with my Mum’s flat clearance, and was a regular donor because of my Dad’s heart issues - but will never donate again”

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Posted 3 years ago

“It is British heartless Foundation, treating their team like a used tissue. They let stealing happen easily and don't do anything about it as they are so scared of their reputation. Never donate or work for them. Horrible company”

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Posted 3 years ago

“A couple of days ago I bought an item from the BHF I decided I didn’t need the item after all and returned it with the receipt, the label had come unattached. They said that although I have the label because it’s become unattached from the item they can’t refund me , their prices aren’t cheap for a charity shop and I certainly won’t be shopping there again I’m a very honest person and I wouldn’t try and cheat a charity shop which is what the manager accused me of I’m disgusted . I shall now use other charity shops .”

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Posted 3 years ago

“Slight tear and damage to items I wanted to donate. It wouldn’t take long to fix the tiny damage but drivers refused everything because it’s not sellable. Lazy attitude when it’s a CHARITY. Waited around all day, then only turned up at 4.30pm. Never try and donate to BHF, they don’t want your donations.”

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Posted 3 years ago

“Update on BHF Bristol .. They have found my item? & some mix up with mistake on names which doesn’t make sense when adding items onto a ticket ? Anyhow they have found item & redeem themselves.”

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Posted 3 years ago

“Very poor service when purchasing items bought a cabinet from shop Bristol city centre store.. Item was 100% available when purchased, paid for delivery all confirmed, put sticker on item “I’m sold” with assistant. kept checking in with store as local & adding items to the delivery at all stages checking all ok. The day before delivery I purchased more items added again the manager himself took my order & added all items once again all confirmed.Today delivery arrives & 2 items short, the cabinet & a table , the driver said he would return with items. 4 hours waiting called driver no answer, called store said would investigate and get to me waited 2 hrs no response, called store to be told item, sold 2 weeks before I had purchased it ?? Rather odd that they realise that today after Iv been in constant contact with store staff and spoke to the manager!! Also everything is computer based and stored ! How can this happen seemed very odd to me .. Iv spoke to someone who is a friend of a volunteer only to be told that the cabinet I purchased was bought by a member of staffs family.. very very odd and untrustworthy.. I will never ever donate to this charity as I have had open heart surgery & like to support charities but no more .. extremely disappointed, feel cheated , to those donating expensive items make sure it goes into the right hands as something very dodgy has gone on here & im told I can get a refund but have to go into the store and collect it & still a table short?”

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Posted 3 years ago

“Really unsure what planet bhf is on. There were a couple of items I could see when pointed out to me that might not be suitable, but an almost perfect matrice, probably no different to what you might find in a hotel, and a lovely L shaped sofa which was refused because a Couple of cushion seams were separated which I am sure anyone would have been happy to accept on the basis that 10 minutes with a needle and cotton would fixed it. Insane and wasteful.”

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Posted 3 years ago

“I will never think of donating furniture to any charity again after my experience with BHF. I had 2 wardrobes and table and chairs to donate..in good condition and up cycled. Apparently as they were "painted" the collecters woul not take them so massive waste of time..I had even rang the local shop to arrange collection so why not just ask if they're painted. Basically don't bother”

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Posted 3 years ago

“Where to start ! They refused a table because it only had 3 chairs, even tho it was from a major retailer and in lovely condition - so we sold it. Next there was an absolute debacle about the timed collection of a three piece suite, new mechanical bed, bedroom furniture, 55inch TV with TV stand and solid oak sideboard. Starting off with the comments that the driver has the final say. Then on the day before the pick-up a text to advise we would be notified 30 mins before. Started off well enough. So the next day we made our way to the property for 9am (as noted in the text( to be phoned later that morning, by the rudest worker, to say our scheduled time is now anytime between 12 and 6pm and they don't send text. Well, I received a text and it's still on my mobile!!! A very unpleasant conversation followed about the pickup time confusion with an individual who would benefit from some customer training herself, repeatedly saying "you were told or I told you" jeez I would NEVER donate to this organisation again. This is now the 2nd bad experience over the past few years, they were not interested in a single hall table, just one table apparently didn't warrant the driver's time! Oh, note to the BHF - I called Home Aid and had a completely different experience. They were really delighted with the goods, friendly, had the ability to communicate without rudeness and offer a morning or afternoon collection time. Who has time in this day and age to hang around, potentially all day in an empty house for a charity collection. Gey your act together and sort yourselves out.”

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Posted 3 years ago

“I had some antique and some modern furniture and all upholstery had fire regulations. The driver was rude and refused everything except for a couple of items and accused me of putting fake fire tags on a sofa. He dismissed the antique furniture as being too old!!! Don't book them; you'll be wasting your time”

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Posted 3 years ago

“Booked a collection for a specific date for two large double wardrobes and three charity bags. The date was accepted by BHF within a few days, and on the morning of the collection I received a text along with tracking details for the van driver Galin. I had had to dismantle the wardrobes slightly (separate top and bottom parts) due to the weight, and kept the screws and allen keys in a ziploc bag. One of the wardrobes was missing a handle, which BHF had stated was fine. The driver and his colleague arrived promptly at 8.40am. We'd forgotten to screw the top of a wardrobe back on, but they weren't concerned when I showed them the ziploc bags, and took the wardrobes without any issues. Pleased with the service, everything went smoothly and as hoped for!”

British Heart Foundation 5 star review on 21st July 2023

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Posted 3 years ago

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