brunosleep Insights

brunosleep have a Customer Happiness Grade of D. Customers are unhappy with their refunds.

 

D
Happiness Grade
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D

Refunds - Average

50.00%
Industry Average
" Upon trying to speak to Bruno while they were making the pickup, all I could get was an answer machine message - in German! This was very stressful as I had already paid for my new mattress and no pickup meant no refund from Bruno. "
- Will Barraclough

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Alice, Customer Support