“OI applied for a mortgage, provided all documents and left a deposit of $500. During the process I had an accident and was in the hospital for several days and out of touch with the world. My broker assumed I was no longer interested since he couldn't reach me and cancelled the process. They cancelled my file so therefore I lost my $500 deposit which I can really use right now. I wonder if they arbitrarily just cancel deals and collet deposits ?”
Hello Michael,
Thank you for sharing your feedback and allowing us the opportunity to clarify.
Mortgage origination involves careful coordination by several parties, including lawyers and appraisers, and there are costs incurred in this process. For this reason, CMI collects a deposit on all mortgage files to ensure that these costs are recaptured in the event a deal is cancelled.
Because CMI lends exclusively through mortgage brokers, who act on behalf of borrowers, we took your mortgage broker’s instructions to cancel your mortgage. This cancellation resulted in your deposit being forfeited.
We understand this is disappointing; however, all mortgage terms, including fees and deposits, are clearly detailed in the Mortgage Commitment you signed with your broker and legal counsel.
We hope this helps to clarify. Please feel free to contact us if you have questions or would like to discuss further.
“This is written because of the outstanding service received from both Robby Parmar & Umang Mehta. I have said this to you both “time and again” the reason we send business to your company, is because of you!
You continually support us with your friendly, professional service to resolve any issues presented to you.
Your knowledge of products and your willingness to assist is well appreciated by me and all my brokers.
Thank you keep up the good work.”
“As a broker, I appreciate a lender who is easy to work with and works with you to ensure your client is happy and has a good product. I personally work with John Walsh at CMI he will always be my choice at CMI. He was there when I first started as a mortgage broker and helped me learn a lot both about lending with CMI and mortgage in general. CMI is lucky to have John!
CMI as a lender is easy to work with and has products that will fit your needs. They are also easy to contact if you have questions about the life of your client's mortgage.”
“Working with CMI and specifically Akhtar Manek is always exceptional! He has always secured excellent rates and ensured smooth and stress-free experience for my clients. Communication is always impeccable, and he offers a tailored solution to each deal. Highly recommend!”
“Don't use these crooks EVER! A $54,000 cost over $70,000 by the time they charged their lending fee, discharge fees, lawyer fees, etc. etc. etc. STAY AWAY!”
Thank you for making us aware of your recent experience.
In keeping with our commitment to complete transparency, we take our disclosures very seriously. As part of our standard process, borrowers are advised upfront of all terms and conditions of their contract, including fees, at the time they sign the Mortgage Commitment with their mortgage broker and legal counsel. We proactively advise all borrowers to review their agreements with an independent legal professional before signing.
We’d like to better understand what happened with your file so we can address your concerns. We encourage you to please contact us at brokerescalations@thecmigroup.ca so we can investigate further.
Thank you again for your feedback.
“Working with CMI through our brokerage, we've found they can help a lot of our clients when banks give up on them. Our rep John is responsive, helpful and makes sure we can find a solution for every client.”
“I would not recommend CMI to anyone.
The unprofessionalism was mind blowing.
I had a very time sensitive matter in closing out a mortgage with them.
When I called I explained that to the woman on the phone, she assured me I would receive a call back that afternoon if not the next day. I never received a call back.
They added charges on my closure without telling me, would not respond to any emails/ phone calls.
Definitely rip you off.”
Hello Anonymous,
Thank you for sharing this feedback about your recent experience with CMI. We’d like to learn more about your situation so we can discuss and address your concerns. Please reach out to our client relations team at brokerescalations@thecmigroup.ca and indicate “Negative Review” in the subject line. We hope to speak with you and thank you again for taking the time to share your feedback.
“We have been working with CMI for a number of years and they have demonstrated their ability to improve upon their systems and processes for efficient funding. Jason has been an outstanding BDM, who also shines with his ability to underwrite our transactions. His attention to detail and record-setting response times are only a few of his excellent qualities. When working with Jason, we know that we are working with a BDM committed to providing the best solution available for our clients and finding flexibility where required to ensure funding. Always a pleasure working with both CMI and Jason, looking forward to funding many more deals year after year.”
“Jason Keller , my BDM, was simply put , amazing to work with . Communicated brilliantly , stayed on top of the file , and just a pleasure to work with . Navpreet was also so on top of things , she made things go so smoothly . Appreciate the teamwork and look forward to working together again! Always a solution with Jason !”
“When I have a deal that I can't place with an A lender I reach out to Kiersti through email with details. She is quick to reply to me and asks for any clarification, usually with a phone call. Once I submit the deal I hear from CMI quickly with an offer that they have me run past my clients. If I don't like something, or the client doesn't like something CMI is responsive to feedback. Closing is smooth with them and Kiersti is a great advocate for brokers and clients. Thumbs up!”
“Kiersti is awesome and deserves a "best BDM award" Her service is 10/10 and she's probably the hardest-working BDM I have ever had the pleasure of working with.”
“CMI provided outstanding service and professionalism in my last mortgage loan. Quick response time by the business development manager and communication with the underwriter made for a smooth closing. Highly recommend!”
“John Walsh and Emilia Ajzerle have helped me help SO many clients, especially ones in rural areas where other lenders won't go. Super fast service and always ready to go the extra mile with management and exceptions to make the deal work.”
“Jason Keller is wonderful to work with. I have been working with him for the last couple of years and he has always been very helpful, knowledgeable and quick with responses. Working with Jason and his team is a pleasure.”
“Je suis ravi d'avoir trouvé une clinique extraordinaire et professionnelle, Merci pour votre soutien à toute l'excellente équipe de Cmi Laval, Je les recommande fortement. ❤️”
“Jason Keller was absolutely amazing to deal with. Very knowledgeable, always picks up the phone, and turn around time was extremely quick. It was a pleasure dealing with him and his team.”
“CMI as a partner excels in two key areas, speed and flexibility. All our clients face unique circumstances, and more than any of the other 36 lenders I work with, CMI has been willing to accommodate those individual needs.”
“I have been a Mortgage Broker - Owner for 32 years and I must say that the level of service I received from Jason Keller on this deal was arguably one of the best I've ever encountered! His prompt communication with me and willingness to think 'outside the box' allowed us to satisfy my client's needs!
I would certainly recommend Jason and CMI to adequately handle any mortgage clients that require more creative solutions.”
“Jason Mykes and his team at CMI are a very diligent, make sense Lending team. Responsive, client expectations/questions were handled well, funding was seamless. Will definitely recommend Jason and his team at CMO again.”
