“it is not like I have found any big deal with this broker. its support works, has many assets, customer support work. Many things work like any proper broker should work”
“I got to learn many basic things from the educational materials on the platform. My trading result also got better. The general trading condition made things better”
“on-the-go trading works here through the mobile trading version. I also use tradingview on my phone too. With these I do not miss important market moments”
“Sometimes it’s difficult to know when a company/exchange website is a scam or not until you need them to solve a problem or until they take your money away.
My experience with capital.com started after I tested many other exchange websites. I started with the demo account. The first funny thing was when I created my account. I mistyped my email from gmail to gfmail and capital.com recognized the email as real. It may seem like a small thing, but it shows that the system used by capital.com is inefficient.
After few days trading, everything was going well when suddenly the demo account started to reject all purchases even when the existing fund was much higher than the purchase value of the stock. When I contacted the capital.com team, they said they already knew about it and were trying to fix the problem. After a few days the problem was not resolved so I decided to create a live account with a small amount of $1000. The first purchases were going well. The process was simple: You find your market; in the chart area you have icons on the right side with information about the chosen market and also buy and sell buttons in the chart area. When you click either on buy and sell button, the site opens a sidebar asking you to confirm the action (this is where you can also set up additional items).
The second problem came when I was analysing an oil commodity. The information icon was not there. But I knew that if you click on the buy button once, it should open the sidebar to confirm the purchase and show other information as stated above. However, the site did not open the sidebar and purchased the commodity without confirmation question. From this point on, the instability of the site became more obvious. Evidently, I sold the stock quickly which cost me just a few dollars. But the worst case (and obviously the last one - because I cancelled my account) was when I was having breakfast with my wife and I suddenly got a notification on my phone that my order had been executed. "What do you mean my order was executed" I said surprised to my partner. When I accessed my account, I realized that the website had executed a purchase without my authorization, without any pre-order placed by me – and it was done just a few minutes before the market close for weekend – which would generate 2 days of overnight costs. In additional, I never execute a short trading just a few minutes before the market closes.
Well, I got in touch with the capital.com team again and the people who seemed ok to give it to you, made a point of not understanding my problem even though I had provided the purchase ID for investigation. They also asked me for information that I clearly couldn't produce like a video of what happened. How can I make a video of something that has already happened? From a problem based on clear website bugs/instability. It was clear they didn't want to solve the problem. Anyway, despite having lost only 25 dollars, the problems were so serious that I decided to cancel my account and I'm reporting them to local authorities. As I said, not for the money, but for the seriousness of the problem. Imagine if I hadn't triggered the notification on my phone? What if the phone wasn't by my side? I could have lost much more money because of an unauthorised purchase action.
Of course, I thought that I might be being attacked by hackers, but it didn't make much sense to me as my loss would not benefit them much. And if so, it would also show insecurity of the capital.com exchange website – which by the way in my opinion is insecure and full of bugs.
As mentioned above, I used a few exchange websites, no more than 15 – since I’m looking for a suitable one. But problems like that so far only happened with capital.com.
Other times, when I sold a stock, the purchase was executed by one click without any prior confirmation - which normally does not happen. And the “One tap trading” setting has always been off on my account.
And just to make it clear that due my engineering background my knowledge of technology is reasonably solid, as well as my analytical sense – which has led me to the position of technical manager in my professional career. I just want to say that I am very comfortable with my actions within an exchange website, mainly in terms of configuration, analysis and planning.
Also, I consider my computer secure with no virus issues.
Anyway, I only lost 25 dollars but they lost a gradual investment of 400k for the first year.
I'm very grateful that I saw the problems before to increase the investments. This is away demo account and live account with low amount of money is essential. This saved me from major headaches.”
“An honest broker. Here I can trade fiat currencies with leverage, but Capital is charging me small overnight fee only for amount of borrowed funds, not on a total open position, like my previous broker did”
“It has many positive online reviews and it was an inspiring factor to open an account. I like what I have been getting here and I have referred more people”
“Withdrawal can be done through many means the bank cards and many other ewallets. So far I have experienced that the broker tries to follow the principle of granting withdrawals only after a few hours.. no unnecessary delays”
“I had a problem with futures contracts which resulted in a huge loss due to their incompetence. i took the loss and moved on.
now they wont let me withdraw what's left of my money.
they asked me to send a selfie of myself holding the card, I did, they then asked me to send 2 more selfies holding older cards one of which has expired, i did again
I was told they need a bank statement showing capital.com withdrawals or deposits, I sent it
now they want me to send bank statements for the expired card..
seems to me that the account manager is just having fun with customers.
I know they will reply saying to this review saying we are sorry to hear that, here contact our customer support so they can play some more”
“I trade from the chart and with the mobile app I get to set alerts and also check for information about assets to know my next move. I enjoy to trade on my phone”
“Got to know this broker through online reviews. It has many positive reviews and it has lived up to the reviews by proving reliable services in my 6 months of being here”
“the charts are clear and the one on tradingview is even better in my view. there are many things I get to do on capital.com through the tradingview chart”
“It has research materials that can be used as reference tools for trading. I use the economic calendar, news and features and follow the constant webinars”
