“I opened my parcel ,Having purchased 2 items An indoor cover and an outdoor waterproof. However there was no paperwork in the parcel,no receipt . or any tips on use,or tips on how to look after the covers etc, not even a clue as to which was which. I assume that the grey cover is the indoor and the blue the outdoor? Is that correct ? Could you please send a copy receipt. Regards D. Fielding.”
Hi Derek, thanks for your feedback.
Yes the blue cover is the breathable indoor cover and the grey is the breathable outdoor. I will send a copy of your invoice out today.
Thanks
The Cars Undercover Customer Service Team
“I have purchased 3 car covers recently and returned 2 due to inferior design/manufacture. Although the CarsUndercover item is more expensive the design, material and manufacture are superior to the other 2 suppliers and I would highly recommend the product and will order again in the near future. It pays not to go for the cheapest, quality always wins and our cars are worth it!”
“I placed an order having telephoned the company to ascertain a possible delivery time for an address at the far end of the country and was advised that an order placed before 1.30 p.m. would be delivered the next day. Order completed just after mid-day and the package arrived by 11.30 a.m. on following day. Well pleased with excellent service on the telephone and also manner in which order was dealt with. Thank you.”
“HAVE ONLY JUST RECEIVED THE HALF COVER FOR MY ROVER 75 BUT IT SEEMS FINE. IT FITS WELL AND IS NOT DIFFICULT TO FOLD UP WHEN YOU HAVE DONE IT A FEW TIMES. IT HAS NOT BEEN USED IN A STRONG WIND YET”
“Bought car cover to protect my Fiat 500 convertible from the worst of the winter weather. So far it has done a good job. on one morning thick ice on cover, but roof was dry as a bone.
Have still to see how it performs in snow. The only problem I have is what to do with a soaking wet cover, short of standing on pavement shaking the water off all over myself! Any ideas?”
Hi Helen
Thanks For the picture of your lovely Fiat 500. Always good to see our covers on customers cars.
Thanks
The Cars Undercover Customer Service Team
“Started off with unexplained delay in delivery until I checked with company. On eventual arrival the two "breathable indoor covers" which are described as "double-brushed to make it soft", and "soft and stretchy material"! They have the consistency of light cardboard. I have had the misfortune to have previously had the same cover which I disposed of due to paintwork damage caused by its use. Both covers returned as inaccurately described. I await confirmation of refund of return postage! As with previous comments no paperwork with order - neither delivery note nor instructions! Overall impression - sloppy!”
Hi Kevin
At Cars Undercover we consider our customer service to be of the highest priority.
While we did experience some delays in delivery due to an especially high demand for these covers, we did our best to keep you informed as to when they would be delivered. When they arrived, we sent them using the fastest method at our disposal to minimise the disruption.
Our breathable indoor covers are made out a soft poly-cotton fabric which by nature is designed to be kind on the inside while keeping the car protected on the outside. They are of course fully breathable as well. We have not had a single report of these covers damaging a car in any way.
We, of course understand your trepidation based on experience with cover bought from another company. We have refunded the full amount of the order including the cost of delivery.
Many thanks
The Cars Undercover Customer Service Team
