case.ombudsman-services.org have a Customer Happiness Grade of E. Customers are unhappy with their customer service.
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I am copying and pasting the Energy Ombudsman's decision against
EDF Energy:
'Conclusion
After reviewing your complaint, whilst I am satisfied that the billing of your account (based on the current evidence to hand) is valid, I do acknowledge that you have experienced a poor level of customer service as the company has failed to respond or provide you with assistance in regards to your gas meter concerns.
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- Hirsch Sharma