bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service for the most part! Avoid if possible. Some individuals are ok though”

Helpful Report

Posted 5 years ago

“Other than the installation,I think the service I received was poor, my installation date was changed several times and to top it all off when engineer came to install he noticed that my fuse board was not ok ,this all should have been noticed from information I had provided. This meant that I had time off for no reason. I then had to get my energy provider in who then told me I had to get UK power network in to make an upgrade. Surely it would be better to give the correct information out at the beginning to save us all a lot of time”

Helpful Report

Posted 6 years ago

“There are two sides to this - the installer was great, did a fantastic job, no complaints. However, dealing with the office based team was a terrible experience. I lost count of how many times I was told they would call back and didn’t, no response to emails, etc. I also had my install appointment cancelled on the whim of one of the staff who took upon themselves to decide that I needed an electrical component fitted before they could install - it didn’t!”

Helpful Report

Posted 6 years ago

“Not enough engineers so I needed to wait months for a survey and then more time for an installation - even though I did all the groundwork re photos, form filling etc. Luckily I managed to run my electric car without the home charger while I waited. People without IT knowledge would have struggled with this process.”

Helpful Report

Posted 6 years ago

“Frustratingly poor communication, fail to answer email replies when sent”

Helpful Report

Posted 6 years ago

“Communication was truly awful and very frustrating.”

Helpful Report

Posted 6 years ago

“The whole process took forever. My emails were not responded to. Information submitted by me at suppliers request were not reviewed on receipt. I had to remind them that the information was supplied whereupon I suddenly needed more things to be done i.e. a bipolar switch installed. I wrote that a 32 Amp circuit was in the garage but this was ignored.”

Helpful Report

Posted 6 years ago

“The problems I had where that 1/ when a staff member goes on leave no one deals with there e mails and this caused me problems at least twice .2/They cx appts at shortish notice ,3/They did not ask in advance about soil conditions re the need to put in rods .The first guy who came almost immediately concluded the installation could not be done ,although he did make a real attempt to find a solution,If they had told me in advance about the problems with non clay /rocky soils we could have worked out the solution beforehand and not wasted a trip and then another cancelled appt before the installation was finally done once I had dug a trench myself.I could have done this before the first appt if they had discussed the matter with me. At times I was near despair with them and tried to get podmaster to take over .They were even worse with their dreadful communication .I could not recommend either company . Also note they insisted I spent getting on for 700 pounds on upgrading my electrical system and paying for extra cable .So much for Renaults free wall box. I m not sure either that the box turns off with the key as the light stays on when you think its off .Too much hassle to ask them .”

Helpful Report

Posted 6 years ago

“The equipment has been installed and works , how ever despite several phone calls the hole made in my wall to pass the cable through is still letting in daylight and a draft. Real shame that the the problem has not been put right yet”

Helpful Report

Posted 6 years ago

“Damaged plug; why so complicated? Why do I need to pay to in advance?”

Helpful Report

Posted 6 years ago

“Get rid of the expensive card. Enhance your systems so all your chargers work on the polar instant app. Give real time feedback on whether the chargers are working via app. Fix non working chargers. Buck up!!”

Helpful Report

Posted 6 years ago

“Whilst I'm sure that Chargemaster is very good at delivering straightforward installations, their support for delivering anything else is poor. Information flow was limited and the supporting information provided was sketchy; requests to contact engineering staff to discuss details were unsuccessful. Additionally, at the time of installation, Chargemaster had one installation engineer in Scotland, with additional capacity provided on a rotational basis from elsewhere. The process was supposed to be swift: I initiated the request for my installation on 15th November; it was completed on 27th March. Once installed, it worked as advertised, but the process was very painful. I suspect that demand for Homecharge installations outstripped the Firm's ability to deliver these. From a customer perspective, support to installing the charger was poor.”

Helpful Report

Posted 6 years ago

“Very poor experience. Poor explanation of options, failure to contact me when promised (x2), long wait for install ,urgent demands for details already submitted & finally fitter was "not allowed" to lift or replace a floorboard during install so I had to do it! Also cables grossly overpriced - I got same product elsewhere for 2/3rds the price.”

Helpful Report

Posted 6 years ago

“The process was very frustrating. The member of staff I dealt with made me take a lot of photos. He sat on them for a week until I called up, then he struggled to find them. When he did he told me I needed an isolator switch, so my fitting date was cancelled until I had achieved this. Particularly annoying as I had ordered a new car and the car was possibly now going to arrive before the charger. Next up I was luckier and spoke to the team lead who got my original timeslot back. She also then told me what the first person should have i.e. that I needed my meter tails, wires, and fuse upgraded to 100amp by the power co. and the energy provider! I think the whole process could be improved with a proper summary of all the things you may need for a charger rather than the photo debacle and drip feed of information. The fitter arrived and had never fitted a BMW charger before. He did a super job with the wiring/installation but we were then left with a charger that may or may nor work. With a friends car, and some changes to the software config of the charger we finally discovered had a working charger. I think without having installed a BMW charger the installer was unaware that it needed about 5-10mins to startup ( his boss thought a few minutes ) Largely a bad experience. The team lead was good as was the electrician but overall it felt like better process/information/training is required at chargemaster.”

Helpful Report

Posted 6 years ago

“The admin for this was diabolical - the paperwork was requested, filled in, but then sat on at Chargemaster’s end for ages despite us chasing. As a result, we did not get our installation until 3 months after the car was delivered. The surveyor and installer (same person) was great, but the whole process was let down by poor customer service at the initial stages.”

Helpful Report

Posted 6 years ago

“Lengthy delays in installation caused unnecessary hassle. Poor communication within the organisation. I emailed CEO regarding my concerns and got no reply. Staff were friendly and tried to help but on too many occasions I was let down. Despite requesting installation in Nov 2018 the charger was not installed until March 2019 - months after delivery of my Zoe.”

Helpful Report

Posted 6 years ago

“Difficult to talk with. don't seem to what to make it an easy solution and think that the customer knows what they are asking for”

Helpful Report

Posted 6 years ago

“Wrong advice was initially given about the size of fuse required, which delayed things unnecessarily. Little or no advice given about the type of charger which would be best for my situation. No follow up to see that everything is working properly. The Chargevision facility is giving wrong information and no-one seems to want to get it fixed. Generally very slow at calling back once a query has been raised.”

Helpful Report

Posted 6 years ago

“Firstly I must say the installer was absolutely amazing all round, nice guy, polite, helpful, Great!! However all the rest of Chargemaster are a disaster, slow, unhelpful, me having to chase them up on phone and email. They seem totally disorganised and you WILL end up doing more than should be required.”

Helpful Report

Posted 6 years ago

“We have asked you why our type 2 chargebox does not lock securely during charging when your promotion describes it as 'lockable'. You have not responded and seem to prefer to ignore our question and concern.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews