bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent first class installation from JDS Electrical. Adam made all the arrangements after the survey was completed and Ben the installation Engineer did a great tidy professional job! Refreshing to find such a professional outfit. Well done JDS. Charger functioning well and does what it says on the tin.”

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Posted 3 years ago

“Phone app impossible to access and no support available. Even their email bounces back!”

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Posted 3 years ago

“Marilyn lindsay really tried to get the BP Pulae fast charger working and even though we couldn't succeed her devotion and sincerity set her apart. Well done and keep up the good work”

Helpful Report

Posted 3 years ago

“I applied for a home charger at the beginning of January. I had one email on 7th January saying my application would be reviewed. Despite emails and 3 telephone calls I cannot get any response beyond the receptionist saying they would email a supervisor. Despite promises of a call back I have had no response. I would not recommend a BP homecharger to anybody.”

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Posted 3 years ago

“Home charger faulty from day one left to charge at public stations at 3x the price . 2 weeks till replaced and offered no backup service other than yous their public units and at pay as you go prices”

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Posted 3 years ago

“Struggled to get up and running but customer services were v helpful, rebooting the machine and getting me going”

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Posted 3 years ago

“Three out of four points don't work or cant be accessed on the app,it takes a moth if you set up a standing order to get a card.,,emails don't get reply , even when you ring with problem 2 days later still no fix. Their answer in a few months will be to change the name again and hope we don't notice”

Helpful Report

Posted 3 years ago

“NCP Bristol at midnight - Ok let’s be honest, I’d rather the charger had just worked when I used the app. But if you’re going to call BP Pulse customer service, hope you’ll get Qaseem Raja as your agent. Found my details fast, did a manual start and got me all the green lights for an overnight charge. Good job really as I’ve another 200 miles ahead of me tomorrow. Cheers Quaseen - threefifty6 and the starship Polestar2”

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Posted 3 years ago

“Amazing assistance tonight from Qaseem Raja, I was left stuck on a BP Pulse unit operated by ChargePlace Scotland. The network was not talking to the unit, but after a call to Qaserm he identified the problem, and stayed on the line while directing me to the nearest available charging point so I would make my journey home! Amazing customer support! Thank you again!”

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Posted 3 years ago

“Install was OK, although they need encouragement to give me a a date. Since the install service has been appalling bad, the unit went wrong so I went to the website which only has a link to an email address. I emailed them three times over a few weeks nothing at all no response, I found a number and called them, one of their sub contractors came found that the install (also a sub contractor of BP Chargmaster) had installed it incorrectly and burnt out the breaker, they didn't have a new one and could not get one. after a few weeks they never came back to me, I had the breaker replaced now unit works on 16 amps only . So calling them again. Avoid if at all possible.”

Helpful Report

Posted 3 years ago

“Just trying to get a reset password is like a mission from Mars !! I would prefer not to use you but I have no choice at work. Customer service, just a joke. BP you are letting yourselves down here big time. Instavolt is just amazing you should learn from them!!”

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Posted 3 years ago

“A great service from BP PLUSE fitted in no time at all, very good electrician very clean workmanship friendly and on time.”

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Posted 3 years ago

“My Advisor Anzaila was excellent. Very helpful, clear, concise and knew what she was talking about.”

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Posted 3 years ago

“Guy who fitted charger was great took no time at all and explained what he was doing. Great service provided.”

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Posted 3 years ago

“Anzaila Ahmed was incredibly helpful and sorted out my problem straight away. Thanks.”

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Posted 3 years ago

“Customer assistant Qasim helped me alot, quite professional and friendly, he helped me rebooted the charging unit and I manage to start my charge, quite happy with his customer service.”

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Posted 3 years ago

“Stopped for a quick charge at The Toby Cavery Badgers Mount today. Charger unit unresponsive so pressed the red button to reset it. That didn't work so called the helpline. Very nice lady rebooted it and in under 10 minutes we were off and running. Thanks for that.”

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Posted 3 years ago

“Home charge app doesn’t work, web portal awful, unit is not smart and fails often. For all home charge owners: reset the unit via the mains trip switch once a week. The unit can crash fully or can drop itself to 15 Amps max. Doesn’t tell you it’s done this (my BMW app told me). Checked BMW - all fine. Reset unit - suddenly got 30 amps again. Have had the unit crash overnight twice.”

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Posted 3 years ago

“It seems that the only way to get action is to submit a written complaint. The charging unit is fine and the fitter was very good but I could not get the scheduler to work.However Shalim Miah has solved the problem and he was very helpful and patient in talking through the solution.Please ensure that your customer service team operate in a similarly helpful way.”

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Posted 3 years ago

“Qaseem was amazing today. Helped me start and finish my charge on a rapid charger today.”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,415 reviews