bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant. I experienced problems with the charging device/my bp app and my advisor (Kwame B.) was patient helpful and supportive. An absolutely fabulous member of staff …..I don’t usually write reviews but on this occasion the support was exceptional.”

Helpful Report

Posted 4 years ago

“As a dumb home charger it is fine but as a smart charger it is totaly useless, timed charging is virtually impossible, the app is useless, on the app store it says it was last updated 3 years ago! I have had my unit replaced 3 times and still it does not communicate properly with the app. When I complained in person at an EV Show last September I was told that they had a whole team working on the app, to which I said, well what do they do all day, drink coffee? I would certainly not recommend your home charging units to anybody.”

Helpful Report

Posted 4 years ago

“Excellent first class installation from JDS Electrical. Adam made all the arrangements after the survey was completed and Ben the installation Engineer did a great tidy professional job! Refreshing to find such a professional outfit. Well done JDS. Charger functioning well and does what it says on the tin.”

Helpful Report

Posted 4 years ago

“Phone app impossible to access and no support available. Even their email bounces back!”

Helpful Report

Posted 4 years ago

“Marilyn lindsay really tried to get the BP Pulae fast charger working and even though we couldn't succeed her devotion and sincerity set her apart. Well done and keep up the good work”

Helpful Report

Posted 4 years ago

“I applied for a home charger at the beginning of January. I had one email on 7th January saying my application would be reviewed. Despite emails and 3 telephone calls I cannot get any response beyond the receptionist saying they would email a supervisor. Despite promises of a call back I have had no response. I would not recommend a BP homecharger to anybody.”

Helpful Report

Posted 4 years ago

“Home charger faulty from day one left to charge at public stations at 3x the price . 2 weeks till replaced and offered no backup service other than yous their public units and at pay as you go prices”

Helpful Report

Posted 4 years ago

“Struggled to get up and running but customer services were v helpful, rebooting the machine and getting me going”

Helpful Report

Posted 4 years ago

“Three out of four points don't work or cant be accessed on the app,it takes a moth if you set up a standing order to get a card.,,emails don't get reply , even when you ring with problem 2 days later still no fix. Their answer in a few months will be to change the name again and hope we don't notice”

Helpful Report

Posted 4 years ago

“NCP Bristol at midnight - Ok let’s be honest, I’d rather the charger had just worked when I used the app. But if you’re going to call BP Pulse customer service, hope you’ll get Qaseem Raja as your agent. Found my details fast, did a manual start and got me all the green lights for an overnight charge. Good job really as I’ve another 200 miles ahead of me tomorrow. Cheers Quaseen - threefifty6 and the starship Polestar2”

Helpful Report

Posted 4 years ago

“Amazing assistance tonight from Qaseem Raja, I was left stuck on a BP Pulse unit operated by ChargePlace Scotland. The network was not talking to the unit, but after a call to Qaserm he identified the problem, and stayed on the line while directing me to the nearest available charging point so I would make my journey home! Amazing customer support! Thank you again!”

Helpful Report

Posted 4 years ago

“Install was OK, although they need encouragement to give me a a date. Since the install service has been appalling bad, the unit went wrong so I went to the website which only has a link to an email address. I emailed them three times over a few weeks nothing at all no response, I found a number and called them, one of their sub contractors came found that the install (also a sub contractor of BP Chargmaster) had installed it incorrectly and burnt out the breaker, they didn't have a new one and could not get one. after a few weeks they never came back to me, I had the breaker replaced now unit works on 16 amps only . So calling them again. Avoid if at all possible.”

Helpful Report

Posted 4 years ago

“Just trying to get a reset password is like a mission from Mars !! I would prefer not to use you but I have no choice at work. Customer service, just a joke. BP you are letting yourselves down here big time. Instavolt is just amazing you should learn from them!!”

Helpful Report

Posted 4 years ago

“A great service from BP PLUSE fitted in no time at all, very good electrician very clean workmanship friendly and on time.”

Helpful Report

Posted 4 years ago

“My Advisor Anzaila was excellent. Very helpful, clear, concise and knew what she was talking about.”

Helpful Report

Posted 4 years ago

“Guy who fitted charger was great took no time at all and explained what he was doing. Great service provided.”

Helpful Report

Posted 4 years ago

“Anzaila Ahmed was incredibly helpful and sorted out my problem straight away. Thanks.”

Helpful Report

Posted 4 years ago

“Customer assistant Qasim helped me alot, quite professional and friendly, he helped me rebooted the charging unit and I manage to start my charge, quite happy with his customer service.”

Helpful Report

Posted 4 years ago

“Stopped for a quick charge at The Toby Cavery Badgers Mount today. Charger unit unresponsive so pressed the red button to reset it. That didn't work so called the helpline. Very nice lady rebooted it and in under 10 minutes we were off and running. Thanks for that.”

Helpful Report

Posted 4 years ago

“Home charge app doesn’t work, web portal awful, unit is not smart and fails often. For all home charge owners: reset the unit via the mains trip switch once a week. The unit can crash fully or can drop itself to 15 Amps max. Doesn’t tell you it’s done this (my BMW app told me). Checked BMW - all fine. Reset unit - suddenly got 30 amps again. Have had the unit crash overnight twice.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,417 reviews