Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.78

4.8 Rating 873 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 873 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Charterhouse Aquatics 5 star review on 12th April 2024

Shane Mckeown

Charterhouse Aquatics 5 star review on 26th March 2024

Gary Davies

Anonymous

Anonymous // 01/01/2019

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“A great range of items. Their agent Marcus is very helpful and friendly and is quick to respond to emails asking for advice. Ordering is simple and the next day delivery for items ordered before 4pm is great. Throughly recommend this company.”

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Posted 1 day ago

“Always use as my go to aquatic store. I have used many many times and only once there was a slight problem which was rectified very quickly by their awesome customer service. Not the cheapest place but they do, do a price match service which I have taken advantage of a couple of times so win win. I will highly recommend Charterhouse Aquatics”

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Posted 3 weeks ago

“Very good service and quick delivery very pleased thank you”

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Posted 3 weeks ago

“Superfast delivery arrived sooner than expected and can track all the way to door. Fluval 168 Shaker great all in one system.”

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Posted 3 weeks ago

“Very competitive pricing and a comprehensive range of products. Returning customer with increasing loyalty.”

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Posted 3 weeks ago

“Order dealt with promptly and delivery information e mailed to us. Unfortunately the package did not arrive and the delivery company did not provide any information. After contacting Charterhouse the issue was quickly dealt with and a replacement sent out to me which arrived very quickly. Full marks to Charterhouse.”

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Posted 3 weeks ago

“Very easy to use Web site and very prompt delivery's. 👍”

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Posted 3 weeks ago

“Competitive prices, good service”

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Posted 3 weeks ago

“Excellent online retailer. Fast dispatch and delivery. Easy and accessible customer service when needed.”

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Posted 3 weeks ago

“Customer service is polite and helpful when it can be. Delievery can be sometimes a little longer than expected.”

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Posted 3 weeks ago

“Love the service provided for efficiency however the quality of the live brineshrimp is very poor , ordered on 2 occasions and majority dead in the bag / just brown murky water with 1-3 swimming about , river shrimp I carnt fault tho always come in alive”

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Posted 3 weeks ago

“The service I received was excellent will be back for more items”

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Posted 3 weeks ago

“Good stock levels and rapid delivery”

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Posted 3 weeks ago

“I have been very pleased with my purchases and after sales service from Charterhouse Aquatics Marcus , in particular has been extremely helpful, and I will continue to buy from them in the future”

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Posted 3 weeks ago

“Good service as always thank you 🙏”

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Posted 3 weeks ago

“Spot on company. Good price's and delivery time's”

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Posted 3 weeks ago

“Go too place for salt and all marine supplies”

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Posted 3 weeks ago

“Charterhouse Aquatics is my go-to for all my aquatic needs. The website is nice and easy to navigate (I did prefer the old one, sorry) and the customer service is excellent. My only small issue is having to pay extra for delivery services when other online retailers give free, next day deliveries.”

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Posted 3 weeks ago

“Excellent, used for years for anything I need for the aquarium. Had a courier issue (salt bucket arrived damaged from transit) on the most recent delivery and the person I spoke to was very helpful and resolved my issue incredibly speedily.”

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Posted 3 weeks ago

“Very pleased with service and products.”

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Posted 3 weeks ago

Charterhouse Aquatics is rated 4.8 based on 873 reviews