Excellent customer service, second to none. I ordered the Fluval Evo reef aquarium some Caribsea life Rock shapes , sand , heater and Eheim 1000 pump upgrade. Unfortunately the aquarium glass was shattered on delivery despite it being extremely well packed for shipment, a replacement was sent immediately with no quibbling, the man I spoke to was extremely apologetic and spent a long time on the telephone with me offering all manner of advice for setting the tank up and useful future upgrades, made me feel very valued as a customer. I wish this establishment was on my doorstep as I’d love to spend time in Charterhouse Aquatics, with the wealth of knowledge I was provided with I’d be an expert “Reefer” in no time. Definitely my “ go to” store now . Thanks again for the excellent service and support.