Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too good to be true but it was! Ordered wine cabinet Sunday, company emailed Monday to say delivery Tuesday and would be contacted Tuesday with 1 hour time slot which did happen. Item delivered extremely well packaged. Item in perfect condition wine bottles in place now extremely happy 👍 great service and good price and item came fully assembled, couldn’t ask for more 10/10.”

Helpful Report

Posted 5 years ago

“I would never shop with this company ever!!!!! Everyone should avoid at all costs!!! I placed an order and the day came for delivery and luckily the delivery men were running an hour early. When I started unpacking the product I found masses of damage I rung the company to ask for the delivery men to come back and collect it, which fortunately they did begrudgingly. I was then told a replacement will be sent out the following week, I had to chase to found a rough tome to then find out a replacement hasn’t been ordered. 30mins later i receive a call to say they can do it. I asked for it to be checked over properly before it got here. I have again received a call day before delivery to be told the table isn’t in good enough condition I asked for it to be swapped and they have resold the damaged one. I now have to wait up to 5days for a refund. They don’t care about the stress they’ve caused, they don’t respond to emails. The table I ordered had 5lots I’d damage on it with chuncks of wood out of it. How they can resell that I have no idea. I would avoid at all costs.”

Helpful Report

Posted 5 years ago

Hi Emma. I'm very sorry to see that you've left us the lowest possible feedback, although I do of course understand the reasons why. Unfortunately when quality checking the second delivery the item was found to have much the same issues as the first and wasn't something you'd have been prepared to accept or we'd have expected you to accept. Your refund was processed instantaneously on 21st but unfortunately refunds for credit and debit card payments can take 3-5 working days to reach your account. This isn't a time-frame that we're in control of. I should also just clarify that damaged items are not sold on to paying customer, we have a relationship with a local clearance furniture outlet that accepts our damaged furniture and this will have been what my colleague was referring to. Kind regards, Alex, Chiltern Oak Furniture.

Posted 5 years ago

“This company is spot on. Any time I mail with a query they're really helpful and polite. Recently had bedside tables and matching wardrobe and they were perfect for the space I had. Wardrobe was super easy to assemble and now im just waiting on some preorder items for my new home. They are a little delayed but I've been kept up to date. Very exciting”

Chiltern Oak Furniture 5 star review on 21st January 2020

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Posted 5 years ago

“Purchased a bed from these people on 21st December - it had a 5 day delivery timeframe. They contacted me to say the bed would be delivered on 14th January. They called on 13th January to say that the bed has been discontinued and they have none in stock. They have offered a refund however this is unacceptable and I have now been without a bed for 3 weeks. Do not use them.”

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Posted 5 years ago

“Lovely corner tv unit Portland painted oak first one was damaged but exchanged with no trouble very pleased with device looks really solid and well made”

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Posted 5 years ago

“I choose thisTelevision cabinet because the dimensions given made it a perfect fit in the alcove in our sitting room. It arrived quickly, very well packaged and in perfect condition. The wood is an excellent colour match with our other oak furniture in the room. The cabinet is well made, looks good and The price was really reasonable compared with some other cabinets I looked at.”

Chiltern Oak Furniture 5 star review on 7th January 2020

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Posted 5 years ago

“Excellent quality product”

Helpful Report

Posted 5 years ago

“Great service, arrived very quickly, on the day I requested and I was given information on the delivery time. The bookcase was fully assembled and solidly built. The pictures online are an excellent representation. Lovely bookcase, already looking at ordering from Chiltern Oak again.”

Helpful Report

Posted 5 years ago

“Delivery arrived at the time and date advised. Delivery driver was very polite and helpful. Item arrived boxed and very well packaged, no damages at all. First perfectly in my room, will be purchasing more from this range to complete my living room.”

Helpful Report

Posted 5 years ago

“Well just fab - easy website, easy ordering and just a delight to buy from.”

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Posted 5 years ago

“Very pleased with my purchase , delivered well packaged and within specified time”

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Posted 5 years ago

“I was impressed by the speed of the delivery and the furniture was as described and good quality.”

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Posted 5 years ago

“Ordered white dressing table mirror and when it arrived it was not the one I ordered. But I am happy with the lovely one they sent in its place. Great company to deal with and all good quality. Would definitely buy from this company.”

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Posted 5 years ago

“I bought a hall table, it was in good condition came on time and was very easy to assemble. It’s solid and looks really lovely in our hallway. It was a really good buy would very much recommend and would buy from them again in the future.”

Helpful Report

Posted 5 years ago

“many thanks for prompt delivery of our nest of tables. We are very pleased with the quality .”

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Posted 5 years ago

“Ordered 2 bedside cabinets very efficient service.Very pleased with The quality.I would highly recommend to family& friends.”

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Posted 5 years ago

“I had been searching for some time for a specific sized small oak unit to place my new HiFi system and to hold some of my large cd selection and this did the job perfectly. Excellent value for money and rapid delivery.”

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Posted 5 years ago

“Excellent quality table fast delivery easy to put together only note would be colour states grey but is actually a mushroom pale taupe not grey but blends quite well with grey ...”

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Posted 5 years ago

“Ordered several items from Chiltern and they were delivered to me within five days,I live near Swansea and everything was delivered on time and put together by the delivery men, who were very good at their job and the items delivered were very good quality..would definitely buy from there again ......Thanks”

Helpful Report

Posted 5 years ago

“The hall table I purchased is excellent quality, just like the service! With only hours before delivery I was able to change the delivery address as I would not be available, very pleasant and helpful staff.”

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Posted 5 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews