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Chiltern Oak Furniture Reviews

4.6 Rating 3,112 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

4.6

Based on 3,112 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 1 star review on 16th May 2024

Chiltern Oak Furniture 5 star review on 12th September 2023

Chiltern Oak Furniture 5 star review on 7th January 2023

Chiltern Oak Furniture 5 star review on 2nd November 2022

Chiltern Oak Furniture 5 star review on 17th October 2022

Chiltern Oak Furniture 5 star review on 23rd September 2022

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cabinet delivered damaged with a warped door that would not close. Replacement cabinet was sent - upon opening the box it was completely shattered. How anyone could send a replacement in the state it is in is beyond me. It's like a bizarre collection of broken parts. I think damaged items just get put back into circulation so it's a lottery what you receive. Oh - and I challenge anybody to call their customer service team and get them to pick up. I've been waiting for 30mins and it's my second attempt. 100% record of failure so far. Not sure how they are still in business.”

Posted 1 year ago

“I am so pleased with my kitchen larder cupboard so much space and solid and well made it was a big decision to get this but now I wished I had done it sooner,I show all my family and friends and every one thinks it is fab thank you so much suesue”

Posted 1 year ago

“Was extremely happy with Chiltern from the start to the finish. Furniture was delivered on time and every thing was perfect and looked exactly like I chose from pictures. Have had so many people comment on my furniture, I Would definitely p recommend to all my family and friends.”

Posted 1 year ago

“Great quality and delivery.”

Posted 1 year ago

“Customer service is rubbish have phoned no answer emailed asked for photos then no response. How this company is still in business I don't know look on independent review website for true reviews”

Posted 1 year ago

“Really good service start to finish from Chiltern Oak Furniture . Goods arrived when they advised it would . Really very well packed and the quality of the goods cant be faulted. Customer service is the best weve experianced from any on lne provided . would 100% buy from here again . Service at its best . Thank you. Tb from Sunderland”

Posted 1 year ago

“I have bought a Hampshire White painted Oak double bed frame and after only a year and half the bed frame was broken as you can see on the attached below, I have complained and explained this if the company can exchange or refund some of it and told me "the item has presumably been used many hundreds of times and no longer take responsibility for structural issues" which is in my experience is a statement that seems rather hollow and their advert says 'made to lasts' BEWARE for those who want to buy this product. RUBBISH!!”

Posted 1 year ago

“Sadly the Rutland a painted Oak Chest of 6 drawers @ £404 to get to a room in my house was very disappointing. The first delivery had to be returned as the furniture was utterly shattered. The box had clearly been dropped during its travels from the workshop in Viet Nam. The courier refused point blank to open the box or wait for me to do so. A replacement was received. It was obvious that this was a regular occurrence. The design may look good from the photo online the material and method of construction are very basic and cheap. Though the product description is suppose to be oak its definitely not the solid oak we are use to in the UK. The wood is too soft. The leaflet in the drawers says it’s natural wood , wood veneers and painted MDF. Oak is not stated. There is no certified document to state it’s oak. I suspect it’s local Vietnamese wood. The drawer sliding action is rough being wood on wood… I.e. not sliding rollers. Should we therefore wax the wood sliders? The strength of the bottom leg support is questionable. Haven’t seen this design for 30 years. The top is not a solid oak top as seen. It’s laminated wood with cheap wood underneath. The back hardboard is stapled. My conclusion is it’s a cheap design and construction which is of poor value. Definitely not worth anyway near £404.”

Posted 1 year ago

“Today we received our Rutland Oak Wine Rack. What excellent service. Beautifully packed and it now fits perfectly into our dining room. We are really pleased with the quality of the wine rack (Alas we had to fill it ourselves though 😉 Thank you for your prompt delivery, good customer service and a quality product”

Chiltern Oak Furniture 5 star review on 2nd November 2022

Posted 1 year ago

“Great customer service and really high quality furniture. We are really pleased with our purchases”

Posted 1 year ago

“After moving house we were looking for a piece of furniture to go in our large kitchen/diner. After a thorough search online I discovered Chiltern Oak Furniture. Wow! So many lovely quality pieces to choose from, I needn’t have looked any further. I shortlisted a few pieces and then showed my Husband. He was equally impressed and we both agreed on the large sideboard with 2 slim drawers, 2 side cupboards and wine rack in the centre. It serves a few purposes and looks lovely, we have had many compliments. It arrived promptly, well packaged and we love the fact it is already assembled. This is really well made and of great quality. Would definitely recommend Chiltern Oak Furniture and will definitely buy from here again.”

Posted 1 year ago

“A bit disappointing - crude jointing, one door catch bent and doesn't work properly and one drawer handle came off after a week !”

Posted 1 year ago

“My furniture arrived as when stated, really good quality and beautiful finish at an affordable price. Packaging was great and it came ready assembled, what more could you ask for?”

Posted 1 year ago

“This sideboard is really solid and well made and fits in our house absolutely perfectly. No problems at all with delivery or the product, would definitely buy from Chiltern Oak Furniture again.”

Posted 1 year ago

“Quick delivery & two lovely bedside tables thank you”

Posted 1 year ago

“Very good quality products. I was really pleased with my item. Real wood and proper craftsmanship. The products don’t feel mass produced at all. Delivery was great too. I would buy again for sure.”

Posted 1 year ago

“Very nice looking sideboard, but thats where it ends .the wood used is quite thin and rough in places , the drawers are not on runners so cant put to much in them or they'll be to heavy to open , and the cupboards are tiny inside .no way near the money paid .”

Posted 1 year ago

“Very disappointed! Poor quality, very little oak, ill fitting doors. Looks good, but looks can be deceiving. Won’t buy online again.”

Posted 1 year ago

“Good quality furniture for the price, perfect as a kitchen/diner sideboard and blends with my kitchen, happy I bought from Chiltern following a bad experience with a competitor in which I returned the product for refund.”

Posted 1 year ago

“I loved the fact it was ready assembled . Good solid furniture”

Posted 1 year ago

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Chiltern Oak Furniture is rated 4.6 based on 3,112 reviews