Cooleasy.co.uk Reviews

Name: Cooleasy.co.uk
Address: Unit 7, Kenfig Industrial Estate Margam, Port Talbot, Margam
Rating: 4.68

4.7 Rating 292 Reviews

92 %

of reviewers recommend Cooleasy.co.uk

4.7

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7, Kenfig Industrial Estate Margam, Port Talbot
Margam
SA13 2PE

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Cooleasy.co.uk 5 star review on 25th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was excellent...got a machine that I can use with ease. Very pleased I'll certainly return to Cooleasy should I need another machine.”

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Posted 7 years ago

“I placed the order in good time and was promised delivery the next day, it didn't happen, I then received an email the following morning to apologise for the delivery a day late that didn't happen?? then when finally delivered 1 of the 4 packages was missing... grrr! another day passes..!! received the following morning.. not a happy chap. to be fair the guys at Cooleasy were very helpful, which is more than I can say for DPD that attempted to make the delivery...DPD, get your act together.... disgusting service.”

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Posted 7 years ago

“First review I've ever written, the customer service was just fantastic, they are so helpful any really know what they are talking about. I wouldn't buy from anywhere else now. The products are great and at a reasonable price. I can't recommend them enough!”

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Posted 7 years ago

“Fantastic product and the best after sales and technical advice I have ever received a big thanks to Neil for picking up the phone to me every 5 minutes picking his brain for technical information I would definitely be using and recommending cooleasy thanks again Tony adplumbing”

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Posted 8 years ago

“Phoned for tech help. very helpful and gave me confidence to order. order arrived as promised and was fitted without problems.”

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Posted 8 years ago

“Over the moon with the service over the moon with the aircon”

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Posted 8 years ago

“Ordered an air conditioning unit and arrived very quickly. Also, they were the best price i could find on the internet.”

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Posted 8 years ago

“Delivered on their promise and the units arrived next day.”

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Posted 8 years ago

“Great team, excellent ongoing advice from Brian. Excellent prices. Superb communication. Quick delivery. Very good experience.”

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Posted 8 years ago

“One of the best companies we have used recently and we would use them time and again the service and help is exellent”

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Posted 8 years ago

“Best customer service ever- they aren't just selling boxes, these guys really know what they are talking about. Will definitely be buying from them again (and again...). Highly recommended. Thanks.”

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Posted 8 years ago

“Great customer service. Great product.”

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Posted 8 years ago

“I haven't even finished the install yet but I felt I had to post a review to say how awesome my experience has been with them so far. I initially sent an online chat question about whether the fitted units could be re-gassed and Neil instantly phoned to answer me and then told me all the things I needed to know, he then advised which was the best one for me (which was the one I had already chosen). There was no attempt to sell me anything while on the phone and I ordered online later that day. Delivery was super quick by Danny who then went above and beyond to explain the installation process to me. I think it would have taken me a hell of a lot longer to do what I have done so far without his help, awesome guy. It's so rare to see customer support like this these days and I must congratulate you. Once I have installed my fused switch and connected the piping I will update this review with how the unit performs also. Brilliant job guys.”

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Posted 8 years ago

“Ive had my LG 3.5kw unit in use for 4 weeks now Danny was exceptionally helpful and his advice on installation was spot on very impressed i will be using these guys again without hesitation.”

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Posted 8 years ago

“Hard work getting to speak to someone on the 0800 number, left 3 messages with an operator but never returned my call. But once I had emailed Cooleasy with a few questions, size of unit, size of wall brackets etc they could have not been more helpful. Promised delivery of my order on Monday 19th Feb. and true to their word it has arrived all complete.”

Helpful Report

Posted 8 years ago

Hi Ian Thank you for the 5 star rating, sorry you had problems getting hold of us over the phone but we had not stopped over those few days but rest assured that should no longer happen as we have now expanded our team in the Margam office. If you have any further questions i think you have our direct number now just give me a call. Cheers Neil

Posted 8 years ago

“Very quick delivery.”

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Posted 8 years ago

“Wonderful helpful staff. Answered all questions I had and explained any problems.”

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Posted 8 years ago

“I’ve had the Easyfit 3.5KW High Wall Inverter Heat Pump up & running for 3 weeks now. This unit is the real deal. On collecting the Unit from Danny, He went above & beyond, with regards to help & installation tips etc. Nothing was to much trouble for him. I would recommend these Guys & Have done. The Product & Service is 5 Star.”

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Posted 8 years ago

“This is the second time I have dealt with them, both times it was easy to order online, fast delivery. When I asked a question earlier this year regarding installation, the staff were very helpful (due to having product knowledge) and I recommend this supplier. I wish some other suppliers would take a leaf out of their book!”

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Posted 8 years ago

“Had excellent advice and service from Danny. Super fast delivery. What more can I say. Very impressive. Thank you.”

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Posted 8 years ago

Cooleasy.co.uk is rated 4.7 based on 292 reviews