Coolshop Reviews

“ Ordered a game. Box arrived damaged. The code for the extra content didn't work. Sent it back for a refund... It has now been two months since I sent it back. They claim they don't have it. Royal mail tracking shows it has been delivered. So now I don't have a game or my money. DO NOT TAKE THE RISK. THESE GUYS ARE FRAUDULENT AND SHOULD BE SHUT DOWN. ”

“ I messaged their live chat and they said "sorry to hear that, feel free to claim a refund". ”

“ They will not reply to emails bar the odd 1 in 3 and after much chasing up, and they’ve offered me a refund (the cost of the brush is now £30 more than I paid) or for me to continue to wait ad infinitim with no confirmation of when they’ll deem the parcel to be lost. ”

“ What is the point of a pre-order for a new game for it to arrive 3 weeks later? Customer service was friendly enough but could offer no help, no cancellation or refund, couldn't track the tracking number because it doesn't exist with Royal mail. ”

“ Company never sent the game and the tracking number was a fake one. Customer service could only tell me to keep waiting. I had to get a refund from my bank. ”

“ WARNING EVERYONE! This game website is a complete scam. They take the money but don't send the game out, do not trust. They would also not refund money, I had to claim through my bank to get my money back. ”

“ Can't get a refund at the moment. ”

“ Waited and waited still nothing, used live chat where it became obvious the person I was talking to would say anything to get rid of me but eventually was told refunds take 6 weeks because not issued until goods arrive and have been inspected back in Denmark. ”

“ Total scammers - sent out faulty product and would not refund or fix it. Wasted a LOT of my time and money. Avoid. ”

“ I AM REQUESTING MY FULL REFUND OR THIS IS GOING FURTHER!!!! STOP SCAMMING PEOPLE. ”