Cox & Cox Reviews

“ I’m still trying to get a refund. ”

“ It's now the 12th January and I have finally been refunded. ”

“ According to customer service the only way they would look at a refund would be to send them a video of it. ”

“ Had to wait nearly a month for a refund. I think I only got a refund as I had paid with Klarna, who opened up an investigation for me. Had I not used Klarna, I suspect I would still be waiting for my refund. Please read the bad reviews as, in my experience of this company, they all have the same message.... AVOID, AVOID, AVOID. I suspect the good reviews are fake to counteract the bad reviews. ”

“ AVOID AVOID AVOID. Here I sit months down the line, still awaiting my refund. Automated emails come through every two days saying refund process is in place, which is just a delaying tactic. Bank is now escalating charge back process. Need to get my large amount of money refunded before this joke of a company go bust !!!!!!!! ”

“ Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered £200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. ”

“ Three weeks later, I have not received a refund, and when I contacted Cox & Cox by email to enquire (no-one answers the phone!), I was fobbed off because I no longer have order number. ”

“ Absolutely disgusting I have contacted a solicitor re non refund wish i had read these reviews first i have a blog will be advising people not to buy paid over 10 pounds to send a throw back on 30th sept still no refund ”

“ Still waiting for my refund. ”

“ I wish I had read these reviews before ordering from this company. Customer service is appalling. Money taken then items not in stock although they continue to advertise the item. I have had one item delivered I am still waiting for another item and a refund on one that is not going to be available for at least 3 months!!! ”