Cox & Cox Reviews

“ Please stay away from this shocking company and their lack of customer service and care. ”

“ Please stay away from this shocking company and their lack of customer service and care. ”

“ Awful service. Ordered 6th Jan and have called three times chasing up order. They promise to get back to you and never do. Happy to take the payment though! ”

“ Terrible 😢 poor quality products shipped from overseas, trading on reputation of previous company but taken over by Giomani designs . Appalling customer service, refusing to issue refund for substandard goods, making fake claims and faking positive reviews on trustpiot ”

“ We bought five olive green planters. At a cost of around £400 in May. When we’ve brought them into the shed for winter we noticed all the paint was coming off. The planters now look tatty. Really disappointed in the quality and not only that the resolution Cox & Cox offered. £10 refund or £30 credit note. Poor quality, poor customer service. Will stay well clear of using this company again. ”

“ Incomplete order delivered - I ordered 3 packs of 4 items and 3 single items were delivered. Phoned straight away and told additional items would be sent out immediately. 4 weeks later - still no sign. Not answering my emails/ phone service says no one available and online chat unresponsive! Very poor service ”

“ They cannot seem to enable a basic website transaction, and the customer service team's responsiveness and ownership is mixed at best. ”

“ Paid for next day delivery. Finally arrived six days later. Three times I reported this to them. No response at all. Not even a reply, let alone an apology or explanation. Terrible customer service and, essentially, theft. ”

“ DO NOT shop with Cox and Cox - the customer service is non-existent -absolutely appalling. I have never experienced anything quite like the lack of customer service / help - I have repeatedly requested a refund for an item which was not delivered and continue to be ignored! Absolutely disgusting! Safe to say, I will never buy anything from this Company again. What went right!! ”

“ Abysmal customer service! I'm not sure if Jenna is a bot, or perhaps just very poorly trained, but she seems to have a couple of email templates which she sends out on repeat which bear no relevance to your queries. ”