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Cox & Cox Reviews

1.3 Rating 246 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.26%
Industry Average
“ I ordered two chairs with their £65 two-man delivery service. ”
posted 1 month ago - Anonymous
“ Very disappointed by the quality and customer service I purchased an Aurum Brass Full Length Mirror from Cox & Cox because of their reputation as a premium retailer. ”
posted 3 months ago - Simon Walker
“ Customer Service although polite have said there is nothing they can do even when I’ve challenged the table isn’t fit to be outdoors as advertised. ”
posted 3 months ago - Gemma
“ Our emails have gone unanswered for weeks, telephone calls have been impossible because the customer service line simply keeps you on hold before disconnecting, and a collection was arranged despite us having clearly explained that we wished to keep the furniture if the correct section could be supplied. ”
posted 4 months ago - Duncan Campbell
“ Customer service was polite throughout, but unfortunately politeness doesn't resolve a faulty product. ”
posted 4 months ago - Piers Jeffries
“ APPALLING SERVICE! SENT WRONG ITEM, MESSED UP MY ORDER AND IGNORE EMAILS. ”
posted 10 months ago - Anonymous
“ No communication or contact number!!!! Non existent customer service. They only offer a form to complete, not a telephone number. Do not use them ever!!! Total mess and unprofessional. ”
posted 10 months ago - Anonymous
“ Please stay away from this shocking company and their lack of customer service and care. ”
posted 1 year ago - SKC
“ Please stay away from this shocking company and their lack of customer service and care. ”
posted 1 year ago - SKC
“ Awful service. Ordered 6th Jan and have called three times chasing up order. They promise to get back to you and never do. Happy to take the payment though! ”
posted 1 year ago - Anonymous