“
Quick delivery but my problem was cost of postage.£400 order.Charged £7 for delivery plus the cost of £4 for returns.Woodhouse are free delivery and free returns.
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posted 3 years ago
- Neil Douglas
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Delivery was quick.
No invoice in parcel. Making returns more complicated.
Free returns would be much better. Most other high end companies offer free returns.
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posted 3 years ago
- Anonymous
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Jacket did not fit - charged a tenner to return it to CRUISE. Disgraceful that online shopping company does not pay for returns.
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posted 3 years ago
- Stuart Douglas
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CRUISE has a great selection, and it’s for this reason alone that I shop here.
Their service when buying on line for returns, exchanges between the web site & shops is very poor.
For a premium offer, it does feel like customer service is a secondary thought.
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posted 3 years ago
- Stuart Simpson
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Expensive delivery charge topped off by having to pay for returns. Will try order items elsewhere
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posted 3 years ago
- Anonymous
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I order most of my clothes from CRUISE and have never had any issues other than the cost of both delivery and returns as this can add on a substantial cost in relation to what I’m actually looking to spend on the clothing itself.
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posted 3 years ago
- Kyle Rae
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Ordered a pair of Balenciaga's which didn't fit. To return there is no free post. The cost of return due to value of item is £27. I will not use CRUISE for further purchases due to the uncertainty on sizes and lack of free returns.
Poor in this digital purchasing day and age in my opinion.
”
posted 3 years ago
- Michael Atai
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Shock at the cost of retuning Jimmy Choo trainers that where too big . CRUISE wanted Royal Mail tracked delivery £28 . Never again will I order from this store when they insist on tracked returns at the senders cost.
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posted 3 years ago
- Anonymous
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Postage is expensive. Similar sites charge less and offer free returns. I find that disappointing and it puts me off using the site.
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posted 4 years ago
- Anonymous
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Sizes are mis matched - but that's not specific to CRUISE. I will probably consider carefully any future purchase as your returns policy is not very good.
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posted 4 years ago
- Clive Evans
