Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.49

4.5 Rating 881 Reviews

90 %

of reviewers recommend Crystal Travel

4.5

Based on 881 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Crystal Travel:

World wide Travel website, Flights, Hotels, Holidays and Car Hire from any UK departures. We hold IATA and ATOL issued by Civil Aviation Authority.

Crystal Travel is one of the UK

Visit Website

Phone:

0207 612 0500

Email:

support@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found Crystal Travel website on a search, good ticket price but then I couldn’t get the online payment to work, I called the office and spoke with Christy, such a helpful and patient lady - good experience would book with them again”

Helpful Report

Posted 7 years ago

“She contacted me at the back of an unfinished booking i did online. I was not ready to buy the ticket but she explained to me all my options and convinced to buy the right ticket very good on her, another satisfied customer.”

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Posted 7 years ago

“thanks.”

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Posted 7 years ago

“It was good experience of booking ticket with crystal travel and customer service was also good . Thanks to customer advisor Philip carter”

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Posted 7 years ago

“I haven't yet gone on my holiday bit the help I had buying my flight was excellent. I had to make sure I had ample time yo change planes at two very busy airports in the USA as I'm disabled and Christopher was very helpful in booking flights that would give me ample time as I'll need wheelchair assistance.”

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Posted 7 years ago

“Great customer service. Lisa was particularly wonderful and very helpful in securing a really good ticket. Best experience so far.”

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Posted 7 years ago

“Excellent customer service.”

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Posted 7 years ago

“After my booking and phone conversation with Christy i found Christiy to be very helpful,understanding and professional,she did her upmost to complete my booking at a price affordable to myself...Thank you Christy your customer service and friendly and professional manner which was very much appreciated”

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Posted 7 years ago

“Spoke to good bloke. Very helpful. Tickets booked. Thank you.”

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Posted 7 years ago

“I would like to thank Kathy who sorted out our flights for being very helpful & polite I would recommend Crystal Travel to all my friends & family. Paul & Kerrie”

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Posted 7 years ago

“Amazing staff! Patient and understanding, I enjoyed booking with you. You will always have my recommendations. I will be booking with you again soon. Thank you.”

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Posted 7 years ago

“Very friendly service thx to Crystal travel, very good and quick customer service. Thx. H singh”

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Posted 7 years ago

“Excellent service, prompt communication and I will be using this service again. Thank you Christy”

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Posted 7 years ago

“Thank you for the lovely customer service”

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Posted 7 years ago

“The team in the Crystal Travel were supportive and cooperative”

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Posted 7 years ago

“Just the way they help customer and make sure everything is in order and also the professionalism with service they render.”

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Posted 7 years ago

“Excellent service. Ricky Jonson was exceptional. He helped and guided me through the entire process to book my flights to Atlanta USA.”

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Posted 7 years ago

“Christopher was great to deal with the matter. As I am also in the tourism and hospitality business at a mangement level and can say that He is a true, genuine person to represent your business. I am not going to name it but my experience with the other colleague wasnt acceptable at all. She definitely need more trainings on explaining the packages and policies. Ability to respond to difficult questions was also observant. Thank you Chris for sorting it out.”

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Posted 7 years ago

“An excellent service - used the online booking, online chat and telephone to explore options and all were very efficient and helpful. They also provided very good value.”

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Posted 7 years ago

“Very good customer service.”

Helpful Report

Posted 7 years ago

Crystal Travel is rated 4.5 based on 881 reviews