Crystal Travel Reviews

“ BE VERY CAREFULL WITH THIS TRAVEL AGENT - They sold me insurance for my flights as I said we may have to cancel one ticket - However today I tried to cancel the one ticket out of 4 and they tell me thats not what the insurance was for and I could not get a refund - Took a chance on this cheap small travel agency and they have let me down - you get what you pay for - bad service ”

“ Avoid this company at all costs!!! Crystal Travel charged me excessive fees even though the agent sold me " a refundable rate". I have contacted the agent and management several times but they keep ignoring me. I travel a lot and I have never experienced anything like this. RUN, don't walk, from this company if you want fair price and service for your holiday. You have been warned! ”

“ Spent 4 hours on the phone with multiple different ‘customer service reps’ after the company cancelled our flights (which we needed for the next day). ”

“ Crystal Travel has the absolute worst customer service. ”

“ 
I asked him why I got charged more? If you didn’t agree on my price, why would you put it on sale then your customer booked it and you gave them a bunch of crapped reasons which don’t make sense? 

 They will still give me full refund but this is my first and last time using this service!! Really really bad. ”

“ I used their US service. ”

“ NO CUSTOMER SERVICE YET ALL. ”

“ SCAM! Absolutely awful experience, no confirmation email, customer service lines are shocking and get you no where. Get put on hold every 2 minutes, got hung up on. Got told I'll get a call back and never did. 5 phone calls later and still have no idea if my order has even gone through. AVOID AT ALL COSTS ”

“ Do not book anything with Crystal Travel my holiday was cancelled due to COVID and I got 480 back for a 700 pound booking and I’m yet to see my money I was given A written date I would receive some of my money back and guess what ....... still no money the absolute worst customer service I ever received in my whole 30 years on earth . Save your money or go elsewhere ”

“ I had a holiday booked for myself and my mother which due to the pandemic was cancelled, totally understand this and sympathise, however, since I have been unable to get any sense out of anyone about my money! terrible service, cant understand why they have a rating of 4.82 on here when all I have read is bad reviews, wish I had checked them first ”