“I cannot fault it! The service was great with regular communication regarding the status of the order. The bed arrived when promised, it is good quality, looks lovely and was easy to assemble. Thanks :-)”
“Delivery was not as promised and was late on both the original delivery date and also the 2nd date that had to be arranged. No communication from the seller or delivery company as to what was happening. Top of mini wardrobe is damaged - have contacted the seller by telephone and email for a replacement but still over a month later, nobody has returned our messages and we are left with a damaged item. Very disappointed and will not use again. Do not recommend.”
“After reading bad reviews about this company (after I had placed the order), I was not surprised when I did not receive my item on the due delivery date (next day). After a few calls to the customer service department who gave me two different delivery dates, I had resigned myself to the fact that I wouldn't be receiving my goods and may have to fight to get a refund. I decided to check the delivery status which was quite detailed, and sure enough it arrived in the timeframe specified, albeit two days after the original date. Packaging was a bit ropey but item was in excellent condition and seen as though I payed £100 less for it through this company I came to the conclusion you get what you pay for, not the best of service but for 100 quid less than john lewis, cant complain really. Happy days!”
“We are pleased with the beds and the mattresses. However, one of the mattresses was damaged and it took a while to replace it. We were disappointed that the supplier only did this as a favour. We had not opened it until the beds were assembled. This was not as soon as we would have liked because the beds were NOT delivered the next day as it said on our order!! We had a 'window' to assemble them then. However, the failure to live up to the promised delivery time meant that assembly was delayed. So, the mattresses were not opened as soon as we would have liked.
This will make us think twice about using your company again. Incorrect advertising loses customers.”
“Ordered a lovely bed and got it next day,had problems with the delivery company though, i was given the wrong feet for the bed also but we compromised and sorted that problem out ourselves without contacting the company. Just wished the items were correct but didnt realise until the bed was together.”
“The bed arrived on the day requested and was exactly as described. Also fairly easy to assemble. However, my one criticism is that from the info on the website we expected before 9.00 am delivery, when in fact the bed arrived at 7.20 pm in the evening!”