Everything Branded Reviews

Name: Everything Branded
Address: Floor 1 & 2Peat House1 Waterloo Way, Leicester
Rating: 4.83

4.8 Rating 7,111 Reviews

97 %

of reviewers recommend Everything Branded

4.8

Based on 7,111 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Everything Branded:

About EverythingBranded.co.uk

Who are we?

Founded in April 2010 Charles Alexander Distribution Ltd operates through a group of websites in the print and promotional sector these including:

Everythingbranded.co.uk

Specialise in bespoke and overprinted promotional products for businesses around the world. Brands that we work with include household names such as ASDA, Samsung, the NHS, ITV, Tetley, BAE Systems, Gala and Lufthansa - just to name a few!

Topwristbands.co.uk

A specialist wristband website aimed mainly at the charity sector in the supply of low cost marketing products helping charities with their fundraising and brand awareness.

Promotionalpensworld.co.uk

Supplying promotional pens to the B2B market with a range of over 5,000 pens in prices ranging from

Visit Website

Phone:

01163660052

Email:

social@everythingbranded.co.uk

Location:

Floor 1 & 2Peat House1 Waterloo Way
Leicester
LE1 6LP

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Everything Branded 5 star review on 30th October 2024

Everything Branded 5 star review on 23rd October 2024

"Amy Meade"

"Adam Lloyd - Glen Group"

Everything Branded 5 star review on 15th October 2024

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 75 plain stock (not customized) products from EverythingBranded.com. My order total was $399, $342 for the products and $57 for shipping. I was also charged an International Processing Fee of $7.98 by my bank as I was unaware and never told beforehand that the payment I made over the phone was being processed in the United Kingdom. When I received my order I realized that based on their size they wouldn't work for what I needed them for. I did not open any of the items. I immediately emailed my rep, Jenny, to let her know. Her Floor Manager called me a couple of days later to let me know that they will not allow me to return the items but instead offered me a 20% discount on my next purchase with them. Their website clearly states that you can return and get a refund on non-customized orders. I told him that was not acceptable. He then told me that they could process the return but there is a Restocking and Return Shipping Fee of $170. Their website does not mention this fee at all on the Returns page. It does state that if there are no defects the buyer has to pay the return shipping. I was completely fine with that and told them that I would pay to return the items but I would not pay $170 to do so. He told me the manufacturer charges the fee. I did not purchase these items from their manufacturer. I paid EverythingBranded.com for these items. If their manufacturer wants to charge them fees for returns then they should pay for them. I was also told that they do not hold or carry any items in stock themselves. They do not have any warehouses. All of their items are made and stored by their manufacturers. This is why I cannot ship the items back to EverythingBranded. I offered to pay for the return shipping and all I wanted was a refund of $342 for the products I paid for. They told me that I could either get 20% off my next order or ship the items back and receive $229 back after their $170 Restocking and Return Shipping Fee. I said no and I have a filed a complaint with the BBB.”

Helpful Report

Posted 6 years ago

Hi there, We're really sorry you had such a bad experience with EverythingBranded. we do take this very seriously and your review has been passed on to management, who will investigate further and get back to you.

Posted 6 years ago

“Great, attentive service and we loved our end product the bags were great quality.”

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Posted 6 years ago

“Steve Lenton-Worthy was excellent. I needed 100 green baseball caps for a children’s charity Summer School in Kosovo and was concerned about them arriving in time for my flight. Steve found some for a good price and they arrived in London just 1 day after our conversation! Free delivery. That’s service! Pam”

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Posted 6 years ago

“Vishal Govind answered loads of questions throughout, made lot seem of changes etc and product quality in the end is great. Thanks”

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Posted 6 years ago

“I've asked a million questions and Kirsten has been so helpful and friendly throughout. Really happy with my purchase and will be ordering more mech :)”

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Posted 6 years ago

“Very pleased with our recent order of 100 Topflask water bottles. Jordan processed our order from start to finish and kept us up to date with progress and delivery times etc. Jordan is always very efficient and assists with our requests quickly and professionally. The end product is fab. They look stylish and professional and are very popular already with our customers.”

Everything Branded 5 star review on 19th July 2019

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Posted 6 years ago

“The items were exactly as described and we were hugely supported by Ryan Westley who provided excellent help with developing the order. We would definitely use EB again. Thank you!”

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Posted 6 years ago

“Alex Mushata was great”

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Posted 6 years ago

“The coasters and mugs we ordered showed our logo perfectly. Very good service would recommend.”

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Posted 6 years ago

“I was trying to source good quality charity keyrings to sell on the rescues website. The first company I contacted were really unhelpful. I then contacted everything branded and explained I had been let down and that I had a short turn around time to find keyrings. Magdalena responded instantly and came back with a design and prices right away. She couldn't have been more helpful and made the purchase process really simple. The keyrings have just arrived and we are delighted with them. The design is fantastic and the quality is first class. We will be back for more without a doubt”

Everything Branded 5 star review on 17th July 2019

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Posted 6 years ago

“What an excellent service, speedy, professional and everything I asked for dealt with perfectly, thank you Scott, I have recommended you to my other colleagues”

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Posted 6 years ago

“Really pleased with the service and products I received from Everything Branded. I needed some three color branded items turned around super quickly. My account manager Cameron called me within minutes of my email, he confirmed the leads times, sent over the designs and made the amendments within the hour. The proofs and sale were confirmed shortly after. Super service! The products were products were as expected and arrived in a timely fashion. Will be my first port of call for my merchandising needs in the future, if only all my transactions with suppliers were this straightforward.”

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Posted 6 years ago

“Fantastic service and great quality!! Highly recommended!! Amy S was very helpful!!”

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Posted 6 years ago

“James is always very efficient and quick to help on all of our major projects!”

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Posted 6 years ago

“I needed to order multiple branded items. Quotes were swift, and products not listed on the website were sourced and quoted for also. Transparent pricing, plain samples sent free of charge, easy to upload artwork, great customer service. All-round a pleasure to deal with. Would definitely recommend.”

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Posted 6 years ago

“Kirsten has been a pleasure to work with, answering queries and turning quotes/product round speedily! We received a number of sample pens free of charge the very next day after making the initial enquiry so we were able see exactly how the pens would look prior to placing an order. The final product was of great quality – Would definitely recommend!”

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Posted 6 years ago

“I dealt with Scott Pickworth who was very responsive to every request. We had the whole thing wrapped up in a matter of hours. it was pleasure to work with Scott and I would have no hesitation in contacting him for any future needs.”

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Posted 6 years ago

“Harry Palfreyman was extremely helpful, kind & quick. Would certainly recommend :)”

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Posted 6 years ago

“Great customer service (Samuel Wainwright is my account manager) I was re-ordering a product which is painless and arrived quickly.”

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Posted 6 years ago

“I have used Everything Branded for 5 years now. Jai Chavda is my contact and has been so helpful with making sure my wristbands have arrived on time for our school prom. Jai has also responded to my emails quickly and dealt with all my requests brilliantly. We will definitely be using Everything Branded in the future. Thank you very much.”

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Posted 6 years ago

Everything Branded is rated 4.8 based on 7,111 reviews