Formula One Autocentres Reviews

"This is the worst MOT experience I ever had.\r\n\r\nThe summary:\r\n1, For something you don't know how to fix, or you don't want to fix, why did you spend a whole day and give me a call right before 6 o'clock and asked me to fix it somewhere else?\r\n\r\n2, Once MOT failed, they will offer you only 2 weeks later time slots for retest.\r\n\r\n3, This shop never give you an estimation time on when they will start looking at your car because they won't look into it until something missed their appointments. \r\n\r\n3, This shop only fix easy problems.\r\n\r\n4, Often, there is no one to answer calls. They don't want you to call them but they will never let you know what was happening.\r\n\r\n5, Each time you call, there are different people to pick up the call who don't know what the previous one told me.\r\n\r\n6, They said I could claim the car while waiting for a time slot when they are available. When I get the car, the manager said it was not and I could not send in the car for a retest.\r\n\r\nThe story was this. \r\n\r\nOn 26th Aug, 2025 at 8:30am, we drove the car to F1 to wait for them to open. They said they would open @ 8:30am, but they were late on that day. We dropped the car for them. Their web site said that the MOT would take 45minutes to 1 hour. However, 90 minutes later, we did not receive anything about the status. At around 10:30am, they called me saying that the car boot could not be opened. I could open the car boot but they said it is not legal. OK, I authorized them to fix it. \r\n\r\nAt around 4pm, I called them what was the status, they said they don't know. They don't even know when would they look into the issue and told me that they will call me when it is fixed. At around 5:45pm, they called me that they are not going to fix it and asked me to fix it somewhere else.\r\n\r\nIf you are not going to fix the issue, why not tell me early in time? And I could not claim the car since it is already late.\r\n\r\nI took the car the next day. I opened the boot and checked. There were parts separated. I just put them back in and apply some glue and stipe it. It took me less than an hour. I don't know what happened in F1 and they just don't fix it.\r\n\r\nI immediately physically go back to the shop and asked for a time slot to retest. That day was 27 Aug, they don't have any available slot until two complete weeks later that was on 9 Sep. They offered me 11:30. I asked if there are other available slots either earlier or later? They said no. The attitude just like you just take it or leave it. OK, you win. I took the slot. However, when I got back home, I checked their website, on 9 Sep, there were other available slots. \r\n\r\nAnyway, I waited two weeks. I turned the car in. There were other problems. They said there were cracking on the suspension and the horn did not work. OK, I asked for a quotation. \r\n\r\nThe quotation took one day and they did not let me know until I called them. OK, I authorized them to fix it.\r\n\r\nThen I kep calling them two times a day and asked what is the estimated time the car will be fixed. Each time I called, they replied they will call me back when the car was ready. That meant when? You got to let me know the estimated time. Today? Tomorrow morning, afternoon? Day after tomorrow morning, afternoon? They said they could not give me.\r\n\r\nOn 12 Sep afternoon, I called them that if you don't know when would you look at the car, can I get the car and return it to continue when you left off when you are available. The technician who the first time talked to me said that he needed to talked to the manager. He then said OK, I could get the car and send it back when they are ready. \r\n\r\nWhen I get the car, the manager told me that they already gave me one free retest and they could not offer again. Then why did you say yes on the phone? I put the car in and they never know when they could look into the car. The manager said it has to be someone who missed his appointment and then they will look into my car. So, it meant when? That could be two months! And they charged me for the fix of the suspension. They will just fix the easy issue, for something that needs troubleshooting like the car boot which I just fixed it in less than 60 minutes, they don't do it. Or ,they are not capable to do it.\r\n\r\nI asked them why did they not tell me all the MOT problem at once? They said that when they spotted a major issue, they stop the MOT. I asked other technician and they said it is not unless it is a blocking issue. OK, assuming that when they said is true, why did they not tell me early in time they won't fix\/not capable to fix?\r\n\r\nI highly NOT recommend this shop to anyone unless you want to give a 1 star rating to it."