Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and trulyoutstanding customer service. I'll definitely be shopping here again!”

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Posted 11 years ago

“Amazing stuff, great emails”

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Posted 11 years ago

“Firebox quality of service combined with the humour used is unparalleled. Great as always:)”

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Posted 11 years ago

“Fantastic experience all round, would recommend and your witty little comments make me smile heaps x”

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Posted 11 years ago

“Sell some unusual items which make fantastic gifts you can't seem to pick up off the high street. Not everything is expensive so caters for all types of spending budgets. Purchases come on time or before the date and in good condition.”

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Posted 11 years ago

“Amazing postage and packaging with amazing products!”

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Posted 11 years ago

“Wonderful design better that the picture . A very happy missus make me a happy man!”

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Posted 11 years ago

“Fab! First time I've actually come across firebox and I actually love it. Awesome range of products and quick to order and send. They even sent me a cute packet of sweets. Awh”

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Posted 11 years ago

“Not as good as usual orders from Firebox but this was fulfilled by a third party.”

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Posted 11 years ago

“I love the products firebox offer and they're delivery service is relatively fast. It's overall a good service.”

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Posted 11 years ago

“Always great, perfect silly gifts for grown men, (or women with a sense of humour).”

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Posted 11 years ago

“I love the variety of products on this site. I've ordered on a number of occasions and the product always arrives quickly and in suitable packaging”

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Posted 11 years ago

“Great service, great homepage, nice selection of stuff and pretty fast shipping to Sweden as well.”

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Posted 11 years ago

“Positive yet again. It is always straightforward. The hardest part is deciding what I can afford”

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Posted 11 years ago

“This is the first time i have used firebox & I have only praise for the way that my order was dealt with. The customer service was outstanding in what could have been a very tricky situation with my order being lost. It was handled with the utmost understanding & care & I cannot recommend it enough. An excellent service & I have no hesitation in continuing to use Firebox.”

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Posted 11 years ago

“Always fabulous. Great products and speedy delivery. Also, the e-mails you receive updating you on your order process are nothing but hilarious!”

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Posted 11 years ago

“it took 22 days to receive it. since it was sent by air, I blamed the wait on customs. I never met a company that returned your email the next day . and that happened twice. the underware fit comfortably and did the trick. follow the instructions for washing and drying and the garment will absorb orders longer.”

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Posted 11 years ago

“I was very pleased with the order except it was dispatched 3/25 and it is 4/16 and has not come and ......help I hope to improve your rating because your site is brilliant”

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Posted 11 years ago

Hi there Julie, I am sorry to hear that your order arrived late. We have now refunded your postage charge, as we wouldn't want you to have to wait any longer than you expected. If there is anything else you need just get in touch with our customer service team, we will be more than happy to help you.

Posted 11 years ago

“Amusing communication emails are informative and efficient, A Great company to deal with”

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Posted 11 years ago

“Excellent service and great range of products. Speedy delivery.”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews