Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He hecho un pedido hace mas de un mes y aun no lo he recibido”

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Posted 10 years ago

“This swan broke on the first time it was used in the swimming pool! The entire wing ripped off and it instantly deflated, a total waste of £50”

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Posted 10 years ago

“I have purchased one of these before with no issues (apart from the phone later being stolen!) I repurchased for my replacement phone and have been very disappointed. There's an air bubble that just will not budge and the protector's scratched almost immediately despite very little use, no drops, and the phone being well cared for. For nearly £20, I definitely expected better.”

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Posted 11 years ago

“I never got what I ordered, it feels like you've robbed me and there's nothing I can do, so thank you for absolutely nothing”

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Posted 11 years ago

Hi Thor, that doesn't sound quite right. I am sorry to hear that you haven't received your order. If you could drop an email to info@firebox.com our customer service team will gladly help.

Posted 11 years ago

“Robin”

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Posted 11 years ago

“Item took 4 days to deliver despite me paying for next day delivery”

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Posted 11 years ago

Hi there Laura, I'm so sorry to hear you've had some problems with your delivery. We have refunded your postage charge for you and have passed your feedback onto our couriers. If you need anything else at all, please get in touch with our customer service team, we will be more than happy to help you out.

Posted 11 years ago

“I have not received my order yet...”

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Posted 11 years ago

Hi there Scott, I'm really sorry to here that you haven't received your order yet. It really should have arrived by now, so I'm afraid it does look like it's become lost on it's way to you. If you could contact our customer service team, we will happily sort this all out for you.

Posted 11 years ago

“I'm still waiting for my sons birthday present, I paid next day delivery and it didn't arrive, then firebox refunded the delivery and I tracked the parcel to be told that delivery was attempted but no access to property which is rubbish as we have a huge drive that hasn't been blocked all day, there is a post office within 1 minute walk from my house so why would they not leave it there? So disappointing for my son who's birthday has now gone so this will now arrive far too late!”

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Posted 11 years ago

“This was not was I was expecting, flower seeds, cheese making kit, popcorn and a false is not worth £35 and definately nothing my mum would want for Mother's Day! This was meant to help me by being a surprise and something that is for those who are stuck on what to get, well now I'm running round trying to find something since this is not what I want at all :(”

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Posted 11 years ago

“very disappointed with the company, the virtual head set that i brought as a gift was mis sold to me, the packaging stated that the apps where downloadable from apple, android and windows phone. They're not. The windows phone apps didn't work at all, and as for firebox admitting to there mistake there wasn't much said. No apology and submissive to say that they had packaged a product wrongly when in clear writing it stated on the box!. won't be buying from here again!.”

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Posted 11 years ago

“Never received item”

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Posted 11 years ago

“Dust got on the sticky side so had to throw away, waste of £18”

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Posted 11 years ago

“They sent me the wrong item. I ordered choclate and recived vodka.”

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Posted 11 years ago

“I have previously received very good service from Firebox, so when a delivery was dispatched late, I decided to give them another chance and place a second order a few days later (it still said they could deliver in time for Christmas). This was a poor and misguided decision on my part. I now have £120 worth of gifts sitting in an empty office in Milton Keynes and another £100 on its way to my parents’ house in London. I assume this will be delivered sometime in the New Year.”

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Posted 11 years ago

“Firebox has asked me to complete this feedback. It's been over two weeks and I still haven't received the items ordered. Think will have to return and get a refund - if they're ever delivered!”

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Posted 11 years ago

“This is my first experience of Firebox, having ordered the Walking Dead Monopoly set from their very professional looking spread in a national newspaper. I paid by credit card, received a confirmatory e-mail stating my order had been dispatched and with a Yodel tracking number on the 10th December. By the 18th of December I still had not received it, (having already been charged for the item) and contacted Yodel. They informed me that they had received the paperwork for my item, hence they had a tracking number, yet it appears that Firebox have not sent them the item for them to dispatch to me. So, Firebox have my money, I do not have my Monopoly set. As a first time customer, I am very disappointed and unless they can resolve this quickly, I will be a last time customer. On the basis of this experience, I would not recommend them to anyone. This of course may change, should I receive the product I ordered and paid for.”

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Posted 11 years ago

“I've been waiting for two weeks to have my parcel delivered because Firebox left the first line of my address off the parcel. When I contacted them they just said Yodel was having a few delays. If Firebox spent 10 seconds looking at the tracking they would have identified the problem. Last time I buy from Firebox”

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Posted 11 years ago

“Been waiting 10 days for my items keep getting fobbed off with pitifull excuses have used them several times but i won't be buying from them again”

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Posted 11 years ago

“Was made to drive 60 miles to collect my parcel and was not offered any kind of compensation”

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Posted 11 years ago

“Wrong item sent and at my cost had to go to the post office to return though postage label was printed. Still waiting for correct product after nearly 9 days since original order.”

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Posted 11 years ago

Oh no, we have been in touch with Darryl and have arranged for the right item to be sent out as soon as possible.

Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews