Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,744 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of products, fast and efficient delivery.”

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Posted 3 years ago

🤩😍😎 We do a joy dance!

Posted 3 years ago

“This item led to me having 3really relaxing hot chocolate drinks, most welcome in this very cold weather snap. Thank you so much”

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Posted 3 years ago

“Quick delivery, quality items”

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Posted 3 years ago

“VERY SPEEDY DELIVERY AND EXCELLENT CUSTOMER SERVICE.”

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Posted 3 years ago

“Very happy with this company. Excellent communications, especially with replying to emails. Will definitely use again”

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Posted 3 years ago

“Customer services resolved issues after delay in communication due to technical error. Pleased with response and resolution.”

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Posted 3 years ago

“Delighted with my ‘mushion’. A different Christmas gift. Speedy delivery too.”

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Posted 3 years ago

“Great fun item. Prompt delivery”

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Posted 3 years ago

“This was exactly what I was hoping for. Good quality mush cushion. Fingers crossed the recipient loves it. If not its mine lol”

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Posted 3 years ago

“Love firebox for quirky gifts. Only every had a problem maybe twice in the past ( not with this order, I have ordered quite a few things& they were extremely helpful & sorted it out) always great, thanks again firebox.”

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Posted 3 years ago

“Parcel delivered within 24 hours of placing order even with standard delivery! Sad that the parcels don't come with a little bag of sweets anymore”

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Posted 4 years ago

“Fantastic customer service, i was really happy with the product but unfortunately it broke soon after receiving it. The team were really helpful and sent out a replacement straight away, which is working perfectly.”

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Posted 4 years ago

“My favourite company to buy gifts from. Staff are super helpful if there are ever any issues.”

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Posted 4 years ago

“Arrived promptly and in good condition. Products were good quality and well presented.”

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Posted 4 years ago

“All the items I've ordered have been great quality and make really original gifts (and of course I keep a sneaky few for myself!). Postage is really quick, even on standard delivery. Absolutely no complaints.”

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Posted 4 years ago

“Great quick service!”

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Posted 4 years ago

“A great product, loved by my daughter and granddaughter, good price, fast delivery, a massive hit this Easter. It will be hard to better next year.”

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Posted 4 years ago

“Used Firebox a couple of times to find slightly unusual gifts.”

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Posted 4 years ago

“Perfect for bubble tea lover!”

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Posted 4 years ago

“Quick delivery, cute present for my partner's birthday.”

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Posted 4 years ago

Firebox is rated 4.4 based on 4,744 reviews