Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the website! It's fun and exciting and down to earth! (literally)”

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Posted 11 years ago

“Package arrived crushed, but received a full refund. Excellent customer service.”

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Posted 11 years ago

“Brilliant. Fast delivery of a superb product! Hilarious and practical everything you want from a cookbook. I cannot wait to see my sister's reaction when she opens it. What a genius find! Everyone should shop here...it is fantastic!”

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Posted 11 years ago

“As always not only did firebox impress they surpassed expectations. Even little touches like acknowledging you on Twitter and Instagram. 100% recommendation from me.”

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Posted 11 years ago

“As always not only did firebox impress they surpassed expectations. Even little touches like acknowledging you on Twitter and Instagram. Adds a far more personal, unique experience and you feel appreciated as a customer. 100% recommendation from me.”

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Posted 11 years ago

“You guys/gals have been awesome,from the website to the email confirmation to the delivery/product everything about firbox is wicked!!!!!!”

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Posted 11 years ago

“Love this site - the choice of gifts - speedy and effieciency of delivery - and the ace communications..”

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Posted 11 years ago

“Amazing quick service, friendly informative emails sent, I will definitely recommend to any of my friends. On a whole a really good experience.”

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Posted 11 years ago

“Fantastic product can't wait to see what you come up with next No rushing around Thanks. V.F.”

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Posted 11 years ago

“I had an excellent experience with Firebox. The quirky emails were a joy to receive and show that Firebox is a company that really try to engage with their customers at every stage of the transaction in a fun and memorable way.”

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Posted 11 years ago

“Firebox is excellent, fast postage, excellent value for money and always comes up trumps when I am stuck for a gift idea.”

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Posted 11 years ago

“I love shopping with firebox all the gifts i have bought form here have been great”

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Posted 11 years ago

“Brilliant process, amusing emails, no postage charge for what I bought and some unusual and cool products. Will definitely buy again.”

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Posted 11 years ago

“The friendly tone and casualness of the website was great, a nice break from what can be very uptight websites sometimes. The service was great as well, with my items coming only two days after I ordered it. I would definitely recommend using Firebox if you're looking for out-of-the-ordinary gifts for anyone, including yourself!”

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Posted 11 years ago

“Ordered a set of 24 instagram prints. Easy to select images and place order. Delivered quickly and the prints are excellent. Very happy and will be ordering more.”

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Posted 11 years ago

“Innovative, fun gifts with excellent customer service and fast shipping. What else could you ask for?”

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Posted 11 years ago

“Top banana, great place for great products.”

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Posted 11 years ago

“I ordered quite a lot from Firebox. One order didn't arrive as it was out of stock. One label on the item was placed badly, and one was crushed in transit (not enough protection). But after those negative words, I'd like to say that they have the best customer service I've seen in a while. Prompt responses, apologies, and they offered me a full refund on my damaged items without having to send them back (saving me time). Very happy with the way they dealt with everything and I'd happily shop there again.”

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Posted 11 years ago

“Super quick delivery, good ideas for presents! Overall good website!”

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Posted 11 years ago

“my order came the next day, even without choosing next day, great service, replaced damaged items, crap wrapped beautifully!!”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews