Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a “Brick Yourself” Keyring as a valentines gift for my husband and given the reviews, was confident that it would be a great present. There are a few pictures on the site of various customisations so I was extremely disappointed with the product I received. My figure didn’t even have hair! It had a helmet on when I asked for a side fringe cut (mid-2000’s emo cut, I know that this would be very similar to some of the standard Lego hairpieces!) I am extremely disappointed in this service for the cost and I had quite a bit of back and forth communication with the team regarding the exact customisation I was looking for so for that reason a BIG thumbs down. I can not get a refund as it is a bespoke service so this is just a real shame. The pictures are clearly pretty deceiving or I was an unfortunate exception.”

Helpful Report

Posted 7 years ago

Hello Tanith. Thanks for taking the time to leave a review. We're very sorry to hear that the overall outcome, even after working with us, was such a disappointment. It should not have been so difficult. We will definitely take your comments on board regarding this. Although it is a bespoke item, we can actually accept this one particular product as a 'return', so we could love to get this arranged for you. Please get in touch via info@firebox.com again, so we can help sort this. Sorry once again for letting you down, looking forward to your reply. Kind regards, Sara - Firebox Team.

Posted 7 years ago

“We ordered a Sega Star Theatre from Firebox and we are very happy with our product. Particularly, Luca was extremely helpful in making sure we had the correct product in the correct colour and all our queries were dealt with very quickly. We are very grateful to Luca.”

Helpful Report

Posted 7 years ago

“Shipment arrived as expected but i did pay to have it that way. Would have loved to see more humor in the box. Presents werent that impressive for the price. Also the box needs to be discrete. Person saw firebox and looked it up!”

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Posted 7 years ago

“Fantastic quality products, really great customer service.”

Helpful Report

Posted 7 years ago

“I bought a mystery box and half of all 4 items were for the iPhone. I have an android. Waste of £35 and the large box it came in.”

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Posted 7 years ago

Hey Alannah. Really sorry that the Mystery box never lived up to much. Email us at info@firebox.com and we can arrange a return for you. Cheers Firebox team

Posted 7 years ago

“Items took a long time to get here. Half of the items In the box don’t even work or are broken. Not very happy with my firebox experience.”

Helpful Report

Posted 7 years ago

Hey Branden. So sorry to hear about your order. Email us at info@firebox.com and we can refund or resend your items that are faulty. Cheers Firebox team

Posted 7 years ago

“Item was packaged well and arrived in time for Christmas. I always have a good experience using Firebox.”

Helpful Report

Posted 7 years ago

“Thought it would be fun to order a mystery box (home) as a gift. Couldn't resist but open and have a peek on what was inside and I'm glad that I did. What a waste of money, just cheap and tacky and certainly not worth the money. I'm so disappointed that I won't be giving this present to anyone other than to the bin after Christmas. £29.99 plus delivery £ wasted. Reviews were so great but I'm hugely disappointed, will never repeat this order and certainly wouldn't recommend. Firebox generally is great, payment transaction and delivery were easy and fast.”

Helpful Report

Posted 7 years ago

“I Brought a mystery box as I thought it would be fun and a great little surprise gift and yes I know it’s random and you take a risk but after reading the reviews on their site of people saying how great they was I thought why not but i have to say it was the biggest disappointment ever out of four items there was absolutely nothing even half decent at all in the box. I had to check what some of the items were. so I went on their site to find out but could only find two of the four items actually on the site and one of the items I was able to find was actually on offer I could have brought it for £8 so I paid £30 for disappointment would not recommend”

Helpful Report

Posted 7 years ago

Hey. So sorry to hear that the mystery box never lived up to much. If you could please email us at info@firebox.com with reviews in the subject line and we will make it up to you. Cheers Firebox team

Posted 7 years ago

“Items never came! Had to chase firebox to get a reason why.”

Helpful Report

Posted 7 years ago

Hello, Sounds like a pretty poor experience with us, very sorry it left you so disappointed. Could you drop us a quick email with Reviews in the subject line please? We would love to get this looked into, see where we could make changes and also just have the opportunity to make things up to you. We don't like that we've left things how they are at the moment! Kind regards, Firebox.com

Posted 7 years ago

“Never received my order, they were completely unprofessional, one story from one person and another story from someone else about the whereabouts of my order clearly not bothered about losing customers or money. Clearly don’t know how to deal with customers either. Appalling service, definitely will not be using again or recommending!”

Helpful Report

Posted 7 years ago

Hey. So sorry to hear your Firebox experience was poor. Email us at info@firebox.com and we can make it up to you. Once again we are really sorry that we let you down this time. Cheers Firebox team

Posted 7 years ago

“Their rang of products is amazing, ranging from the eclectic and quirky, to practical and nsfw. The communication is fun and informative and the packages always arrive earlier than expected.”

Helpful Report

Posted 7 years ago

“I never received my product. The company has offered to resend it or refund me but after I responded I didn't hear back. I have emailed them half a dozen times and still no answer. DO NOT BUY FROM THIS COMPANY!! There goes $35 dollars down the drain.”

Helpful Report

Posted 8 years ago

Hey. Really sorry your order hasn't arrived. Can you email us at info@firebox.com and we can chase it up for you. Cheers Firebox team

Posted 8 years ago

“I ordered a package and a month later it still hasn't come. I emailed them and no reply... Just hoping my delivery comes!”

Helpful Report

Posted 8 years ago

Hello. Really sorry for the delay. Email us at info@firebox.com and we will resend or refund your order. Cheers Firebox team

Posted 8 years ago

“I recently bought a gift for my best friend and it came very quickly! The bottle was well wrapped and protected so that no damage could be caused. Also got a little treat myself!”

Helpful Report

Posted 8 years ago

“I ordered a humidifier that took several weeks to receive (they billed me immediately of course) and there was no tracking info. When I received the item, it was DAMAGED! I emailed them and they said I would have to ship it back for a refund and they would reimburse shipping costs up to $9 per kg. It took another several weeks to get a refund - after I emailed them to ask. I shipped their damaged product back to them in the UK (I'm in California) the cheapest, trackable way possible. The shipping cost for me came to $130. I advised Firebox and they are sticking to their guns and are only reimbursing me for $9. I researched several shipping companies and there isn't ONE that would have shipped this item to the UK for $9. STAY AWAY FROM THIS COMPANY - THEY SEND BROKEN ITEMS AND HAVE TERRIBLE CUSTOMER SERVICE.”

Helpful Report

Posted 8 years ago

Hey. Really sorry for the postage return cost. If you could please email our Head of Customer Services sean.wiseman@firebox.com and we can discuss it further. Cheers Firebox team

Posted 8 years ago

“Fast delivery and excellent customer service!”

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Posted 8 years ago

“I never received a confirmation or a reply to my e-mail, but my card was charged. Now my money is gone and I have no way to contact them!”

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Posted 8 years ago

“Found lots of fun and unusual presents for Christmas. They went down a storm. No problems with delivery.”

Helpful Report

Posted 8 years ago

“It's been 30 days since I ordered my product, and have not received either the product or a response to the 2 emails I sent them. Their call hours are ridiculously short, and the fact that I live in the US--a country they market their products to--makes reaching them by phone even more difficult. I've filed a complaint with PayPal against them.”

Helpful Report

Posted 8 years ago

Firebox is rated 4.4 based on 4,743 reviews