Sonova UK Limited t/a FM Hearing Systems Reviews

Name: Sonova UK Limited t/a FM Hearing Systems
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.92

4.9 Rating 332 Reviews

99 %

of reviewers recommend Sonova UK Limited t/a FM Hearing Systems

4.9

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Sonova UK Limited t/a FM Hearing Systems:

At FM Hearing Systems we provide Radio Aid solutions

Visit Website

Phone:

01535 279285

Email:

help@fmhearingsystems.co.uk

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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Sonova UK Limited t/a FM Hearing Systems 5 star review on 25th August 2021

Peter Gill

Sonova UK Limited t/a FM Hearing Systems 5 star review on 27th February 2020

Lynnette Cowburn

Sonova UK Limited t/a FM Hearing Systems 5 star review on 3rd November 2018

Ruth Marrison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The F M system is very good for people who are hard of hearing and it is a great system. Thanks”

Helpful Report

Posted 10 years ago

“The Roger pen is a fantastic equipment, It really does help me in my work place, it has so many functions to use. I will admit I don't fully use all function yet but that will change in the future. It is very easy to set up and I highly recommend this product. I does clarify sounds for me and I can't go a day without the Pen, sometimes my office gets extremely noisy with other people speaking and this pen generally helps. Thank you.”

Helpful Report

Posted 10 years ago

“This system has made a massive diffrence in my working role, I work on the Customer Call Centre and without the equipment provided it would not have been possible to keep my position within my role. I would also like to point out that the support, advice and the understanding from FM Hearing has been fantastic, Nothing is too much trouble for them and they can be contacted via E-mail or telephone and respond almost straight away to any problems or if I needed advice. I have even received an E-mail asking how im doing. Overall this fantastic state of the art equipment mixed with the best company for support and help has made my life much easier Thank You Paul from FM Hearing Systems for everything.”

Helpful Report

Posted 10 years ago

“I cannot believe the difference this has made to me. I can now go to meetings with the confidence I can hear everything and not have to interrupt or ask afterwards "what did they say?". I enjoy walking but felt frightened wearing headphones when walking as I could not always hear people behind me or traffic. This has changed since I got the Roger pen and I'm regularly pounding the pavement whilst singing out of tune, much to the amusement of my friends. Using the phone at work has become easier and clearer, however I must remember I can hear other conversations on that phone if i've not disconnected......I'm not giving it back, Its been only a few weeks but already life changing.”

Helpful Report

Posted 10 years ago

“I was very impressed with FM Hearing. The supplier, Paul was very helpful in ensuring I received the correct equipment prior to shipping it out. Once it came, I met with a lovely lady, Gill to give me an overview of how to use the equipment and give me tips how best to use it for my working environment which was useful. I have since managed to use it and still consult the booklet but I am getting there. I have used it for some meetings and a conference and cannot believe how much I picked up, which I must have missed not realising! I have since had an email to check I am managing OK and this service has been much appreciated. Thanks all round.”

Helpful Report

Posted 10 years ago

“Have not started using the Roger pen yet as my Processor is not compatible with the pen so still waiting for an appointment to collect my new processor.”

Helpful Report

Posted 10 years ago

“I was so glad to have recieved an assessment by access to work and their recomendation for this lifechanging equipment. I have found noticable difference in work life and personal life as the equipment has allowed me to be involved and included in different activities and conversations. Noticable reduced frustration and increased confidence when listening to people on the phone and making telephone calls. (Roger where have you been all my life?) I wish I had been introduced to Roger equipment by academic support at university when being assessed for a diabled student allowance . (mature student) More promotion of the equipment with student academic support services would enable others like myself to overcome difficulties expereinced by people who are deaf or hard of hearing.. It would be beneficial to have more than one telephone docking station if you work in a shared office where there is more than one phone.”

Helpful Report

Posted 10 years ago

“The pen is excellent as has been the service. However please do not bother sending me another docking station as , until Phonak sort out the time-out when charging I already have one more than I need! Seriously, thanks for all you help; the Pen has proved invaluable.”

Helpful Report

Posted 10 years ago

“Not good for the really profoundly deaf”

Helpful Report

Posted 10 years ago

Hi Charlotte, this is probably due to the settings on your hearing aids. We'd like to see if we can fix this for you, do you want to email us directly and we can see if we can help and improve things.... Regards Paul

Posted 10 years ago

“I am absolutely delighted with the FM Roger and the service provided. Without this it would be impossible for me to do my job. Thank you”

Helpful Report

Posted 10 years ago

“good service great back up very informative”

Helpful Report

Posted 10 years ago

“the customer service received from yourselves has been excellent to date, i have had dealings with both Paul and Gill and both have been of great assistance and support . Paul i was in touch with when i was arranging a purchase order, he was always on hand for any questions i had and was able to advise .Gill came out to do the training and the set up, she was very friendly and approachable, i have been in touch with Gill since the set up as i am having difficultys still hearing in the main office, i am due to visit the audiologist this afternoon to have the volume raised as suggested”

Helpful Report

Posted 10 years ago

Sonova UK Limited t/a FM Hearing Systems is rated 4.9 based on 332 reviews