Fragrance Direct Reviews

“ There was no invoice or delivery note with the package and they could not produce documentation to prove that my order had been quality checked, even though according them a manager does this before the delivery is shipped. ”

“ The perfume came damaged and just because the delivery box wasn't wet, I wasn't granted a refund or replacement. It doesn't even make sense because the tin the perfume came in was SEALED and the damaged perfume was stuck in the tin. Scummy company, I'm out of money for no reason now ”

“ Delivery never came, waited over 2 weeks. Awful service ”

“ Amazing price and fast delivery. ”

“ Paid extra for fast delivery so I can get my item on time. Took 4 days to do the dispatch so I ended up having the present I intended to give to my friend several days later. The only company in the world that doesn't advise an estimated dispatch time anywhere on the website or mention it will take days or weeks when you place the order. Also the only UK so called company taking more than 2 days tk dispatch an item in my experience ”

“ Delivery Service is poor - untracked - My package was supposed to arrive on a Friday, then was shown as delivered Saturday which it was not. ”

“ Almost certain that the eau de toilette that I received is not an authentic product. Loses perfume in half an hour despite application of a large amount. I won't return it as it's too much hassle but I won't use them again and would not recommend anyone else to. No complaint about delivery time though. ”

“ think HR stands for Hungary?!?!! I receive email from customer service to check my adress due delivery problem. ”

“ Cheap products and unbeatable prices. Long delivery though ”

“ I decided to bite the bullet & place my 1st order through their website. It took me 2 phone calls and a web chat to confirm that no only had they not sent my order but that they were unable to even find it on their records. This was despite paying extra for the next day delivery and the order value being close to £100! I'm now waiting to see how long I have to wait for a refund. ”