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Gap Reviews

4.1 Rating 126 Reviews
D
Happiness Grade
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Phone:

0800 060 06666

Email:

custserv@gap.eu

Location:

Gap EHQ
Freepost WD 3719
Castle Mound Way

D

Refund - Average

50.00%
Industry Average
But, Gap Outlet refused to pay me a full refund for the $5 shipping.
posted 2 years ago - Deiona Marie Muhammad
After that Gap didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money.
posted 5 years ago - Anonymous
After ordering a pair of skinny jeans online they arrived but we're faulty, I returned them immediately in the same packaging via the post office, I then recieved an email 2 days later saying " the jeans did not meet the Gap returns policy" but out of courtesy they would refund me, so in future I have no confidence in ordering from Gap, just in case they do not accept a 100% perfect return (apart from the fault they arrived in).
posted 5 years ago - Anonymous
Adding to that the refund was wrong, I had to contact them to get the correct amount for the refund.
posted 5 years ago - Sabrina
The refund only included one pair of shorts, coincidentally the ones with the lowest price, out of FOUR shorts total.
posted 5 years ago - Jane S.
Shrunk garments refusal for a refund or exchange is theft and a con on the part of Gap.
posted 7 years ago - Anonymous