“Avoid avoid avoid!! I got the insurance policy then the next day my dad had a cardiac arrest and went into a coma - I had to travel 4 hours as my dad lives away from me and stayed there for 3 weeks, about a week in I realised they had requested documents so I rang and explained my situation of being away from home due to my dad being in a coma and all my documents were at my house 4 hours away and I asked for 5 day extension as I had plans to go home they said yes on the phone then emailed me two days before the documents were due saying they have now declined the extension and that if I did not have them in my policy would be cancelled. No compassion no customer service skills, just a god dam awful company!!”
“Avoid at all costs! I Was on holiday they requested 14 days reply for photographic evidence 2 months into the policy not straight away like any other insurance company does and then cancel my insurance and charge me a fee for them doing so. Absolutely appalling company. 11 attempts to call them and emailed them. They advised me they didn’t have any emails when I have the proof. Now insuranced with another company and have had no issues.”
“I had a policy with these, my renewal came due and was over double the previous year, so made a call to their office to tell them I wouldn't be renewing, about 2 week before my policy ended they attempted to take out £157 for a renewal which obviously wasn't there at the time, they then proceeded to cancel my policy with only a few days remaining although they had already taken there last payment, claiming I had faulted on my payment, I now have some bully from Hellix trying to demand payment for Kwikfit insurance, (they cant even get the company name right) I have explained I have my policy schedule and a copy of all my payments made to Express Insurance but obviously he is not interested, really want them to take this to court so that I can show all my evidence to an independant individual so this can end right now...”
“I took out online insurance through a comparison site, got no acknowledgement email, found that they had taken the premium ***twice*** from my bank account despite me having spent 45 mins on the phone to tell them that it was pending. The money still went out the next day, and I have just spent 30 mins hanging waiting for customer services to answer.
Eventually got through by calling the 'new quotes' line to hear that it would take 3-5 working days to be refunded - yet there was no problem with them taking the payment immediately TWICE!!!
I was then going to cancel but found it would cost £25 for the privilege - even before my docs have arrived.
I wouldn't go near them again to be honest...”
“I was sent a letter on 20th June 2016 to advise me that my insurance would be automatically renewed on the 12th July 2016, and there was nothing I need doing; when I called yesterday just to make sure everything was done smoothly, I was told that I had no insurance as it expired on the 12th July, so the adviser quote me a new premium in much higher price to the one stated on the letter originally sent, I had no choice but renew as I was out and couldn't arrange another insurance yesterday. unprofessionalism is an understatement with Express Insurance. bad service and unreliable, not what you expect from a insurance company!”
“My 17 year old son got insured for his moped, he simply stopped paying as his bike was off the road, no documents were signed , he should have told them but he's 17 right. They are now threatening to sell his debt to a collection agency, it's for £160, I explained the situation to them but less than interested they seem to get off on threatening kids DO NOT GO NEAR THESE CHARLITANS!”
“Don't ever transfer your policy to another car mid way thru your policy as they won't inform your bank, accuse you of cancelling the DD and cancel your insurance! Avoid at all costs!!!!!!”
“Found service and communications poor so decided to cancel policy as i was worried what would happen if I did need them to perform in the event of a claim. It then got even worse and I am still trying to sort out the financial side.”
“Not a good company. Extra charges at the start of the policy, mistakes during the policy, miss-leading verbal quotes when I changed my car. Massive increase on the renew quote (I got it 500% cheaper elsewhere) and although I ran my policy to the end and never missed a payment now demanding a payment for an outstanding balance of £10.55. A joke from start to finish, please avoid,”
“Excellent service in all just dissapointed that the renewal quote was high so went on the comparison site and got a lower quote from the same company for less so u couldn't you do it cheaper in the first instance.”
