iGO4 Reviews

Name: iGO4
Rating: 4.03

4.0 Rating 1,429 Reviews

77 %

of reviewers recommend iGO4

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4.0

Based on 1,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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iGO4 1 star review on 20th February 2026

Dylan Mitchell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was a rating to report less than one star, I would have chosen that! In summary: DO NOT USE iGO4 and save yourself the stress. We experienced water leak from a vacant neighbour's house from a water tank in their loft (3rd March 2018), which came through to both my kids' bedrooms and flooded our dining room. In summary 50% of our house was out of action. It took over a month post the leak for iGO4's to communicate with us and approve builders to remove fitted furniture and all the plaster to allow brickwork to dry. This is despite us chasing them several times a week. iGO4 are a broker and don't handle any claims, who outsource to Towergate to manage the claim, who in turn outsource to Direct Group as the loss assessor. Every time I called iGO4 to complain on lack of progress, they washed their hand and told me to call Towergate....I called Towergate and they told me to call Direct Group. None of these firms take complaints seriously and drag out your claim. It then took a further month for the drying firm to be approved. Then they removed the drying equipment prematurely and had to bring it back as our neighbour's weren't drying their walls properly, which they were aware of as I took my drying firm over their to show them (I had a set of keys from the old lady owner to look after the house as she was in an old people's home, whilst her brother was trying to sell the house) The insurance dragged their feet approving the start of the building work and payment of some of the work, to the extent we were threatened with legal action from the builders. As a result of the poor service, lack of responsiveness we had to sought advice from an Independent Loss Assessor to push our claim through with the insurance company. We are trying to push for the claim against my neighbour's insurance company, which my neighbour has agreed with, but iGO4 are not actioning this. It's taken 11 months to get the house fully repaired back to normal, since the leak, whilst other neighbour's have managed to build and decorate a double extension in half the time! We had to manage and chase the claim continuously, where iGO4 and the companies they outsourced to were very disorganised and not proactive at all. It's been a stressful 11 months we could have done without. Speaking with a friend of mine who own's his own building firm, he suggested all the work should have taken less 4 to 5 months!”

Helpful Report

Posted 7 years ago

“I forwarded my Proof of No Claims from my previous insurers, eSure, to iGO4 but that wasn't enough. I emailed eSure and they sent my a headed and logo-ed jpeg. That wasn't enough either. I called eSure, which was odd because all my dealings with eSure had thus far been online. They gave me a number to give to iGO4, for iGO4 to call, to verify my no-claims bonus. I calked iGO4 and gave them the information. I was told that they didn't have the facility to contact eSure. I said there's nothing else I can do. They said they'd see what they could do. I then get an email telling me my no-claims is verified but because I gave them false information (which I hadn't done. I had passed on two emails from eSure both showing I had four years no-claims but iGO4 said I'd told them I had 5) that my premium would go up by several £'s a month but I was also going to receive a 'Change made during the contract' fee of £35. I called them back and said that was ridiculous and that I wasnted my deposit back as I was cancelling the policy. (You do get 14 days to change your mind but this didn't seem to register). I was told I would only get £18 back from my £155.32 deposit. I politely told the chap to......ignore my cancellation but to put me through to his supervisor. He said he could, as a gesture of goodwill, remove the 'change during contract fee' but that my policy would still cost me a several £'s more due to the 'clerical error' as he now put it. I have learned my lesson. Never again will I go with the least expensive insurer unless that is a reputable and well known company. If they had given me back my full deposit I would not be a customer of theirs anymore. Beware !”

Helpful Report

Posted 7 years ago

“contacted customer services due to my licence renewal being delayed (DVA in Northern Ireland are the worst). talked to a representative named sara, sorted all my problems out. exceptional customer service from igo4 hopefully all the employees are as good as sara.”

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Posted 7 years ago

“I have the best price on my iGO4 insurance.”

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Posted 7 years ago

“Absolutely spot on with the policy and all the extras that went with it..👍👍”

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Posted 7 years ago

“So far so good easy to arrange no problem in adding to the policy”

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Posted 7 years ago

“iGo4 unilaterally cancelled the policy after 20 days and charging 75 cancellation fees for it plus charges of insurance. I wouldn't have mind cancellation fee if there was an understandable reason for cancellation. DO not go for cheapest option on comparison sites, rather pay some extra for a reputed name insurer. I am out of £150+ and no insurance but have a lesson. Avoid if you can .”

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Posted 7 years ago

“Value for money and great service”

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Posted 7 years ago

“Absolutely terrible, in 25 years of driving this is the worst insurance company ive dealt with i cant wait for my year to finish so i can get out of this shambles of a company”

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Posted 7 years ago

“I've had a complaint unresolved from when a took the policy out after I was mis-quoted and I ended up paying more. When i was a week in to the policy an amendment to my claims was madewhen igo4 checked the database which made my policy cheaper however when an admin fee was added it ended up being me who owed them more money. This was eventually waived however I had to argue with a manager to get it amended. My experience up to now has been very poor, hopefully my complaint is resolved without me having to drag them to the ombudsmen.”

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Posted 7 years ago

“Excellent customer service with a friendly and clear advice”

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Posted 7 years ago

Hi, Thanks for leaving us a great review and rating! We're pleased you're happy with the service provided. Thanks, Vicky

Posted 7 years ago

“Misleading quotes through comparison sites leading to unfair admin charges later. Failure to Follow up complaints adequately or timely. Will be cancelling as soon as my year is up”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read this. Please send us a private response and we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Excellent !”

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Posted 7 years ago

Hi Hristo, Thanks! we're glad you think so. Cheers, Vicky

Posted 7 years ago

“Terrible service”

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Posted 7 years ago

Hi, We're sorry to hear you're unhappy with the service. If you can send us a private response, we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Started well asked for proof of no claims asked for renewal notice sent it not good enough asked for proof of no claims letter sent the email from previous inshurance not good enough sent screen shot with inshurers name reg dates no claims not good enough said I had to claims sent proof I’ve only had one from previous inshurance on headed email with details not good enough doesn’t matter wat you do now I have to call previous Inshurance to get a phone call to prove no claims total joke with no clue what there doing”

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Posted 7 years ago

Hi Rich, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Fast and friendly company would highly recommend.”

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Posted 7 years ago

Hi Tony, Thanks for the great review, we really do appreciate it. Thanks also for recommending us. Cheers, Vicky

Posted 7 years ago

“Dreadful service up to now, hidden charges abc poor customer service. Won’t be reknewing with them.”

Helpful Report

Posted 7 years ago

Hi Ic, We're saddened to hear you're unhappy with the service. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 7 years ago

“Gave a decent price on compare the market so signed up then increased the direct debit after a week of signing up, had 3 years no claims but wouldnt accept 1 year because it was on a different piece of paper absolute joke! scammers dont go near them!”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Made getting insurance easy and straight forward”

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Posted 7 years ago

Hi Stephen, We're glad the process was simple for you. Cheers, Vicky

Posted 7 years ago

“Very affordable and paperless, comparing with other insurers offering the same product.”

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Posted 7 years ago

Hi Mpumelelo, Thanks for your kind words and great rating. Cheers, Vicky

Posted 7 years ago

iGO4 is rated 4.0 based on 1,429 reviews