Kwik Fit Insurance Reviews

“ I’m very unhappy with the service I received today. ”

“ Taken out insurance, received correspondence late requesting driving licence. Insurance policy cancelled, WAS CHARGED £20 ADMIN, asked to speak to manager and had phone put down on me. Whilst I understand the issue. not great service ”

“ Delayed everything awful service accident not even my fault…. Never insure with this company again. No one to one service. No direct case handler you will have to talk to different person every time.. dragging and draining service. ”

“ Unclear information during quote, resulting in additional charges. Aended details not saved. Welcome email not received. Awful & slow customer service. ”

“ They decided to charge me £30 because I didn’t want to have their service. ”

“ Poor customer service. Allegedly either didn't received emails or couldn't open attachments with requested paperwork. As the result, they cancelled policy just outside the cooling off period, which resulted in fine. Never ever had a problem like that with any insurance! Time and money wasted. ”

“ Trying to sort out a claim with this group was a nightmare. So many different departments to deal with, kept on hold for hours at a time only for the phone to go dead. When you do get to speak with someone they can't locate your details on their system so back on hold again! I have spent the best part of 3 days trying to get to speak with the right department. Avoid at all costs extremely poor service. ”

“ I have returned from holiday on the 10th January to find this renewal Insurance letter from Kwik Fit which will be renewed on the 12th January 2017, I called 08001836116 before 5pm to cancel the policy, only to find the offices were closed! I do not want this policy as it is more costly than last year and they haven’t contacted me before hand to discuss the requirements cover, the cover I require has changed. I have to now send a letter Royal Mail Special delivery to cancel as I don't have any other options. The most awful service ”

“ Piss poor service wanted to charge me double what i paid last year and my no claims had 13 years going in with them and they only give you nine years max when you leave how does that work, cancelled ny direct debit with them and changed banks as i cant trust them not to be unscruplous and renew the dd ”

“ I have had several pet insurance claims over the past year - I have three dogs insured with Kwikfit. Each time I have had to follow up each claim several times as they claim not to have received the forms from my vet. It takes weeks to settle anything. I have also complained about the website because it is almost impossible to find a contact number to speak with anyone. Extremely frustrating and hopeless customer service. ”